Head Concierge

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Company Description

Head Concierge – Be the First Smile, the Lasting Impression

Sofitel Noosa Pacific Resort, part of the Accor group, is preparing for an exciting relaunch in Q4 2025 following a multi-million-dollar transformation that will set a new benchmark for luxury on the Sunshine Coast. From redesigned guest rooms to striking public spaces and Noosa's hottest new dining and drinking destinations, every detail is crafted to impress.

Join the most dynamic, sought-after workplace in Noosa—where ambition meets opportunity and every day celebrates the best of coastal living.

Join us for Noosa's next chapter.

Job Description

As Head Concierge, you will be the welcoming face of Sofitel, setting the tone from the moment guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair.

Guest Experience & VIP Service

  • Be the primary contact for VIPs, long-term residents, and high-profile guests.
  • Coordinate amenities, transport, and special requests with warmth and precision.
  • Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

Team Leadership & Culture

  • Lead, train, and mentor the concierge team to deliver seamless, discreet service.
  • Manage rosters, performance, and team development while fostering a culture of excellence.
  • Drive upselling and guest engagement through proactive service and promotional initiatives.

Operations & Administration

  • Oversee reporting, budgeting, and cost control to meet financial goals.
  • Ensure compliance with WHS, safety, and service protocols across all touchpoints.

Qualifications

What you bring

  • Proven leadership in luxury hotel Concierge or Front Office roles.
  • Impeccable grooming, guest service standards, and local area knowledge.
  • Proficiency in OPERA PMS and Microsoft Office.
  • Full Australian working rights (PR or Citizen).
  • Valid Driver's License, RSA, and current First Aid / CPR certification.
  • Physical capability for manual handling (up to 23kg) and standing for extended periods.
  • Flexible availability across a rotating roster, including weekends and public holidays.
  • Les Clefs d'Or membership (or actively pursuing).
  • Hospitality or tourism qualification (preferred).
  • Second language skills (preferred).

Ready to elevate your career in luxury hospitality? Apply today and help shape Noosa's next chapter.

Additional Information

What we offer

  • 30% off food & beverage at Accor properties worldwide.
  • Generous accommodation discounts at 4,500+ Accor properties across 110 countries.
  • Professional development via the Accor hotels academy.
  • Career mobility across Accor's global brands.
  • A commitment to diversity, inclusion, and promoting diverse talent.
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