Emergency Response Officer

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
We are seeking a compassionate and dedicated Emergency Response Officer to join our team on a rotating roster, including morning, afternoon, and overnight shifts. As part of the role, you will undergo an annual "fit to work" health check.
**Role Overview**:
As an Emergency Response Officer, your primary responsibility will be to respond to emergency calls and provide essential support services. You will play a key role in ensuring that our SONA ethos is upheld, delivering high-quality service to residents, clients, staff, families, and external providers.
Our Emergency Response Team is committed to fostering a positive, professional, and engaging atmosphere. You will work in a team environment that encourages nurturing relationships and open communication, while also welcoming and mentoring new employees.
You will be at the forefront of our workplace health and safety programs, ensuring compliance with all relevant regulations.
**Key Responsibilities**:

- Respond to emergency calls promptly and effectively.
- Provide high-quality support to residents, staff, and external providers.
- Maintain a positive, professional environment that reflects our SONA ethos.
- Ensure adherence to the Code of Conduct and promote a happy, inclusive workplace culture.
- Support the health and safety programs and ensure compliance with workplace policies.

**Skills and Experiences**:
**We are looking for someone who**:

- Works effectively within a team environment.
- Follows directives with attention to detail.
- Demonstrates clear and effective communication skills, both one-on-one and in emergency situations.
- Possesses strong problem-solving abilities.
- Exhibits kindness and compassion.

**Required Skills and Qualifications**:

- Ability to obtain a Police Check
- Minimum Certificate III in Aged Care (or equivalent).
- Current First Aid and CPR Certificate.
- A valid Driver's License.
- COVID-19 vaccination x 2

Join our team and bring your creativity, energy, and passion for connecting with others to BallyCara, where every day is an opportunity to celebrate community and make a difference
We appreciate the interest of all applicants. Please note that only those selected for an interview will be contacted.