Reservations And Guest Services Agent

2 days ago

Sydney, New South Wales, Australia Mercure Full time

**Company Description** Company Description**

Accor is the world's largest and fastest-growing hotel group, with a network of over 5,000 properties across more than 100 countries. Beyond being a global leader, we are a community of over 260,000 hospitality experts, placing people at the heart of everything we do, nurturing a passion for exceptional service and achievement, beyond limits.

Located base of the Blue Mountains Mercure Penrith offers 222 accommodation rooms to welcome guest's to the Penrith area. Located in the heart of the Panther's precinct, our team are passionate Penrith Panthers supporters who pride themselves on providing exceptional service and guest experiences.

Mercure Penrith has an exciting opportunity for an experienced Front Office team member to join our Front Office and Reservations team.

To be successful, the role requires flexibility to work over a 7-day roster and the willingness to be a team player across our Reservations, Reception and Food and Beverage team.

As a Reservations Agent, you will be required to:

- Ensure all reservations are updated accurately to ensure a seamless check in process.
- Ensure all reservations have a valid payment method.
- Assist with group quotes and entering of rooming lists.
- Communicate with all hotel departments to ensure a seamless experience for all guests.
- Promote Accor Live Limitless (ALL) loyalty program to all guests.

As a Guest Services Agent, you will be required to:

- Ensure a warm and welcoming experience for all guests.
- Promote Accor Live Limitless (ALL) loyalty program to all guests.
- Ensure payment is received for all hotel reservations.
- Prepare daily for arrival of future hotel guests and groups.
- Be knowledge on activities and the local area of Penrith.
- Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.

As a Food and Beverage Attendant, you will be required to:

- Hold a current NSW Responsible Service of Alcohol Certificate.
- Preparation and service of food and beverage in the Lobby Bar.
- Processing of payments and orders through Shiji Infrasys POS.
- Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.

**Qualifications**
- Previous experience as a Front Office Guest Services Agent.
- Strong organisational and multitasking abilities, with a keen eye for detail.
- Ability to thrive in a fast-paced, team orientated environment while maintaining a positive attitude.
- Proficiency in hotel PM systems, Opera Cloud is preferred.
- Barista skills are an advantage.
- NSW Responsible Service of Alcohol Certificate is required.

**Additional Information**
- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Opportunities for career development** and growth within Accor's global network.
- ** Incredible Accor Heartist Benefits**- access to Accor's extensive benefits including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program**

**_ Our commitment to Diversity & Inclusion:_**:

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know._

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia Daydream Island Resort Full time

    Daydream Island Resort are seeking a full-time Reservations Sales Agent to join our small and close-knit Sales, Marketing, Reservations and Revenue team based **off-resort** in the NSW Chatswood office.**Position Overview**:Accurately and efficiently receive and process guest reservations whilst observing policies and procedures for Daydream Island Resort....

  • Reservations Agent

    4 days ago

    Sydney, New South Wales, Australia Seagrass Boutique Hospitality Group Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our central reservations team in Perth.Working directly with the Central Reservations Manager, you will be responsible all reservations for our **NSW based restaurants. **Being the first point of contact with our guests, our agents should want to make...

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia Aa Appointments Full time

    **RESERVATIONS AGENT - SYDNEY****LOCATION: SYDNEY**- Premium 5 Star Hotel- Sydney CBD Location**ABOUT YOUR NEW EMPLOYER**Our client is a 5 Star Boutique Hotel that boasts career progression, excellent benefits and facilities.They are currently seeking a talented RESERVATIONS AGENT to join their dynamic team.**THE ROLE**:Reporting to the Reservations Manager,...

  • Reservations Sales Agent

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $80,000

    We are seeking a skilled Reservations Sales Agent to join our team in the hospitality industry. In this role, you will be responsible for delivering exceptional customer service and managing reservations to ensure a seamless experience for our guests.About the PositionAs a Reservations Sales Agent, you will be the first point of contact for our guests,...

  • Reservations Agent

    7 days ago

    Sydney, New South Wales, Australia Baillie Lodges Full time $60,000 - $80,000 per year

    At Baillie Lodges, we don't just operate hotels — we create once-in-a-lifetime experiences. From the wild Southern Ocean cliffs of Kangaroo Island to the remote beauty of Patagonia, our collection of award-winning luxury lodges inspires discerning travellers from across the globe.With plans for future growth to our portfolio, we are currently seeking a...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    3 days ago

    Sydney, New South Wales, Australia Hotel Urban St Leonards Full time

    Located on Sydney's North Shore, Hotel Urban St Leonards offers boutique-style hotel accommodation with modern amenities. The hotel is conveniently located, walking distance to public transport providing easy access to Sydney city centre.Hotel Urban requires a Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to...

  • Guest Service Agent

    13 hours ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $60 - $90

    Job Title: Guest Service Agent">This role is ideal for individuals who enjoy interacting with people and providing exceptional service. As a Guest Service Agent, you will be responsible for managing arrivals and departures of guests, providing excellent customer service by responding to requests efficiently and courteously.">Key responsibilities include...

  • Guest Service Agent

    4 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,070 - $70,070

    Guest Service Agent JobPan Pacific Hotels Group, a global hospitality leader, is seeking an experienced Guest Service Agent to join their team. The role involves providing exceptional care and hospitality to guests throughout their stay.The ideal candidate will have strong communication and listening skills, with the ability to build rapport with team...

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time $104,000 - $130,878 per year

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...