Guest Service Agent

2 weeks ago

Sydney, New South Wales, Australia Hotel Urban St Leonards Full time

Located on Sydney's North Shore, Hotel Urban St Leonards offers boutique-style hotel accommodation with modern amenities. The hotel is conveniently located, walking distance to public transport providing easy access to Sydney city centre.

Hotel Urban requires a Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday 7am to 3pm and 3pm to 11pm (2 set days off on weekday).

**The duties and responsibilities will include**:

- Greeting guests on arrival.
- Administering check-in and check-outs
- Processing guest payments and maintain guest Accounts
- Taking and entering reservations
- Assist with all guest inquiries and managing complaints

**The successful applicant**:

- High attention to detail and the ability to work well under pressure
- A very **strong focus on customer service**, good use of initiative, excellent communication skills and a high level of personal grooming and presentation.
- Mastery of English is essential
- You are available 5 days/week including weekend on a rotating roster 7am to 3pm and 3pm to 11pm (2 set days off on weekday).

Work in a friendly, cohesive team environment. Our hotel is inclusive: we have built a culture where difference is valued. If you are a Guest service agent with good customer service skills, willing to walk the extra mile and able to multitask, APPLY NOW

**Job Types**: Full-time, Permanent, Casual

**Salary**: $23.00 - $25.00 per hour

Schedule:

- 8 hour shift

Application Question(s):

- Are you available 5 days/week including weekends on a rotating roster 7am to 3pm and 3pm to 11pm (2 set days off are on weekday) ?
- Are you familiar with OPERA (online reservation system) ?

**Experience**:

- Customer service (preferred)
- hotel guest service agent (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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