Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

**About the role and team**

The Customer Advocate Office is the heartbeat of the organisation in representing the Customer. We consult with, listen to, understand, and prioritise what the Customer is seeking from the organisation.

We have a full-time permanent opportunity for a Customer Advocate. Reporting to the Chief of Staff, you are the 'Champion of the Voice of the Customer' for the Bendigo and Adelaide Bank Group. You will work collaboratively with the wider Customer areas to provide relevant and evolving metrics, solutions, insights, feedback and marketing to successfully achieve our vision of being Australia's most customer-connected bank.

In this role you will get to:

- Drive fairer dispute resolution outcomes, with a particular focus on sensitive and complex cases through thematic reviews;
- Review key customer themes to identify thematic opportunities to enhance products, services, systems and processes within the bank;
- Help facilitate better decision-making and fairer outcomes through insights and perspectives, including those sought from the community.

**About you**

You will have extensive knowledge and experience in all aspects of relevant process, business standards and regulatory and customer requirements.

To be successful in the role you will have:

- Demonstrated experience in a customer experience and advocacy role particularly with managing and assisting vulnerable customers
- Proven ability to lead, coach, develop and mentor staff;
- Experience in developing insights and interpreting data to identify opportunities to improve
- Strong ability to influence and develop relationships with key stakeholders (internal and external)
- Strong analytical, verbal and written communication skills;
- Bachelor's degree or Qualification in Law, Finance, Business or related discipline preferred or relevant experience

We offer flexible work options that put our people first, and a hybrid model of two days in a local Head Office per week.

**About Bendigo Bank**

With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We appreciate the support recruitment agencies give businesses every day, however, we have got this. Our recruiters will reach out to our agency panel if we need a helping hand.

  • Customer Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $70,000

    Customer Support RoleA great opportunity to provide exceptional customer experiences and advocate for clients. In this position, you will be the voice of our organization, promoting excellent service delivery and championing client needs.Key Responsibilities:Advocate for clients by providing feedback to internal teams on how to better meet client...

  • Customer Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $90,000 - $130,000

    Job Overview:A Customer Advocate role seeks an individual to manage and resolve customer disputes in a fair and timely manner.About the Role:The ideal candidate will be responsible for analysing processes and data, identifying policy gaps and formulating policies. This includes interpreting data and making recommendations to enhance customer satisfaction.Key...

  • Customer Support Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Customer Support AdvocateWe are seeking a Customer Support Advocate to facilitate the achievement of our strategic objectives by delivering exceptional customer service and experiences. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for helping others.Required Skills:Exceptional customer service...

  • Customer Experience Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeExperience Full time $70,000 - $135,000

    Customer Experience AdvocateWe're seeking a Customer Experience Advocate to join our team.This role involves working closely with customers to identify issues proactively, build strong relationships, and provide tailored solutions that benefit both us and our customers.Act as the primary point of contact via all communication channels.Understand external...

  • Customer Advocate Role

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $64,400 - $86,520

    Job OverviewWe're looking for an exceptional customer advocate to deliver world-class service and exceed customer expectations.

  • Customer Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerAdvocate Full time $50,000 - $80,000

    We are seeking a skilled Customer Advocate to provide exceptional service and support to our clients' customers.Key ResponsibilitiesHandle inbound and outbound contacts from customers regarding their vehicles or experience with a luxury brandRespond to customer enquiries through various channels, regardless of complexityAcknowledge research, document,...

  • Manager, Customer Advocate Office

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Icare Full time

    Bring analytical mindset and people skills to the Customer Advocate at icare- Permanent, **PART- TIME (3-4 days)**, Sydney CBD location- Hybrid working environment, offering attractive salary (pro rated)**About the Role**Support the activities of the Customer Advocate Office to enable the Customer Advocate to help schemes deliver fair customer outcomes;...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000

    Job Summary:We are seeking a Customer Service Advocate to deliver exceptional customer experiences across our products. As a key member of our support team, you will play a vital role in building strong relationships with our clients and providing timely resolutions to their queries.Main Responsibilities:Respond to customer inquiries via various channels,...

  • Customer Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    PaidRight aims to establish trust in employer-employee relationships by ensuring accurate employee payments. Our vision is a world where payroll data drives informed business decisions.We are a dynamic organization seeking talented individuals to join our growing team.**Job Summary**Support the Customer Success Management team in various tasks, including:-...

  • Customer Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFuneral Full time $50,000 - $120,000

    We're seeking an exceptional customer advocate to join our team as a Funeral Arranger. This role is at the forefront of making funerals simple and inexpensive for families in need.As part of our transformation, we're looking for someone with excellent communication skills and a passion for providing great customer experiences.In this role, you'll be the...