Customer Advocate

7 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

PaidRight aims to establish trust in employer-employee relationships by ensuring accurate employee payments. Our vision is a world where payroll data drives informed business decisions.

We are a dynamic organization seeking talented individuals to join our growing team.

**Job Summary**

Support the Customer Success Management team in various tasks, including:

- Analyzing customer needs and goals to deliver exceptional support
- Participating in meetings with customers, documenting discussions, and tracking actions
- Coordinating projects, managing data entry, and task execution
- Crafting customer-related communications
- Identifying and implementing improvements to customer experiences
- Collaborating with the Product team to inform priority decisions
- Working with the Growth team to support the sales pipeline
- Other ad-hoc tasks as needed

**Requirements**:

- Empathy for business customers to understand and advocate for their needs
- Attention to detail
- Excellent time management and organizational skills
- Proficiency in G-Suite or MS Office
- Strong communication, negotiation, and presentation abilities
- Verbal and written communication skills
- Preferably a Bachelor's degree in Business Administration, Sales, or a related field

**Career Development**

This is a junior role with potential for growth into a Customer Success Manager position over time. Previous experience is not required, but welcome if relevant.

**Benefits**

We offer opportunities for professional growth in a fast-paced environment. Team-building activities, social events, and regular team lunches foster a collaborative culture.

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