Ecommerce Operations Coordinator

**Job no**: 998391
**Work type**: Full-Time
**Location**: Melbourne - CBD & Inner
**Categories**: Digital

The Country Road Group is undergoing a significant transformation and is offering two 12-month contract opportunities for the role of **eCommerce Coordinator**.

In this position, the eCommerce Coordinator will be responsible for the accurate and timely upload and management of product content, online merchandising, marketing and promotional materials, and digital inventory on the brand's website.

The role will also support the eCommerce Manager in executing brand digital initiatives and delivering cross-functional eCommerce projects, including the launch of new online sales channels.

Additionally, the eCommerce Coordinator will contribute valuable customer experience (CX) and user experience (UX) insights to enhance the site's usability and overall online performance.

**Key Accountabilities**
- Ensure accurate and effective merchandising of all nominated products across brand and third-party websites/marketplaces, including imagery, descriptions, and categorization.
- Monitor stock levels to support product availability and sales performance.
- Coordinate timely setup of marketing campaigns, promotions, and sales across eCommerce platforms, ensuring clear stakeholder communication.
- Deliver on-brand content and imagery in line with Merchandise and Marketing plans, collaborating with design and creative teams to meet deadlines.
- Support the planning and execution of front-end site developments.
- Assist the eCommerce Manager in maintaining website accuracy and adherence to system processes.
- Leverage online metrics and KPIs to support in identifying strategic opportunities, including improvements in SEO, CX, UX, trade, and merchandising.
- Provide insights & recommendations toward improving both our Digital strategy and online sales performance.

**Key Capabilities**
- Experience with an omni-channel retailer.
- Demonstrable experience within, and understanding of, several key functions of a Digital department within an omni-channel retailer.
- Demonstrable experience and understanding of product content &/or online merchandising fundamentals within a large retailer.
- Demonstrable experience working with a variety of digital marketing &/or eCommerce tools and platforms.
- Experience supporting operational eCommerce activities that pertain to site content and merchandising, promotional execution, and digital stock management

**Why work for CRG?**

The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:

- Generous employee discounts across our House of Brands
- Seasonal clothing allowance
- An additional day of leave for your birthday
- An Industry leading Parental Leave Program
- Flexible working arrangements to support work/life balance
- Annual learning calendar to support the ongoing development of our team
- Support community partnerships across our Corporate Social Responsibility Program
- We are committed to operating ethically, sustainably, and responsibly.

**About CRG**

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

**Advertised**: 12 May 2025 AUS Eastern Standard Time
**Applications close**: 13 Jun 2025 AUS Eastern Standard Time