eCommerce Coordinator

3 weeks ago

Melbourne, Victoria, Australia MYER Full time
Overview

eCommerce Coordinator role at MYER. Myer is looking for an eCommerce Coordinator to support online merchandising and promotional planning across multiple brands within the Just Group. This role works cross-functionally with product, stock, marketing and web design teams to maximise conversion rates, enhance product content and drive online sales. Key responsibilities include managing product catalogues, coordinating promotions, reporting on sales performance and supporting fulfilment and customer service. The eCommerce Coordinator plays a vital role in ensuring a seamless online shopping experience while contributing to long-term strategic goals.

Responsibilities
  • Develop and maintain merchandising standards that drive conversion and improve the customer shopping experience
  • Effectively merchandise products to maximise upsell and cross-sell opportunities
  • Identify potential opportunities in product assortment based on knowledge of merchandise, sales, and customer behaviour
  • Drive sales, conversion and revenue by effectively merchandising products helping customers navigate to the right products quickly and easily
  • Maintain an accurate and up-to-date online catalogue and ensure all products are ranged online as soon as they arrive into the business
  • Ensure products are merchandised daily according to brand online merchandising principles
  • Manage and merchandise markdowns and outlet products
  • Update product titles and descriptions
  • Liaise with product teams to provide accurate and detailed descriptions and product information
  • Ensure all products have the correct assets attached, descriptions added and fabric content attached
  • Collaborate with brands and web design team on the email marketing plan with the goal of optimising appeal and conversion
  • Ensure all products advertised on EDMs and Web Updates have adequate stock
  • Coordinate eDM material deadlines against an agreed schedule with brands and studio team
  • Execute promotional activities accurately and within deadlines to ensure websites are aligned with store activity
  • Coordinate range updates associated with online promotions, competitions and special offers to ensure websites are aligned with store activity
  • Conduct regular competitive analysis on best practices of key competitors and international eCommerce leaders
  • Produce daily, weekly, monthly and seasonal reports and understand drivers of sales
  • Present brand performance at daily trade meetings
  • Monitor and understand analytics as a driver of merchandising
Qualifications
  • Previous experience in online or e-commerce
  • Working knowledge of Excel
  • Knowledge of retail industry and relevant KPIs
  • High level of accuracy and attention to detail
  • Strong communication and interpersonal skills
  • Effective time management and prioritisation skills
  • Ability to easily adapt to changing priorities
  • Strong analytical and problem solving skills
  • Willingness to learn
  • Ability to develop and maintain strong working relationships with key functions within the business
  • Proactive with a sense of urgency
  • Ability to operate interdependently
  • Ability to manage and develop a team
  • Enjoys working in a fast, lean, business-orientated brand function
Benefits
  • Generous team member discounts on all Myer products, including team-member exclusive discounts
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
  • A supportive leadership and team network to set you up for success
  • Career growth and succession opportunities across the business

Welcome home

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