Community Liaison

21 hours ago

Brisbane, Queensland, Australia Firstlight Home Care Full time

Overview
At FirstLight Home Care, our mission is to help people have their best day, every day.
We understand that every caregiving situation is unique, whether it's due to illness, dementia, or the challenges of aging.
Our passionate and capable caregivers are dedicated to building meaningful relationships with those they care for, providing not just essential tasks like cooking, laundry, and mobility assistance, but also offering comfort, companionship, and compassion.
Job Description
We are looking for an energetic, personable, and community-oriented Community Liaison to help grow our local presence and connect individuals and families with the care they deserve.
As the face of FirstLight Home Care in the field, you will build trusted relationships with referral partners, generate new client opportunities, and serve as a key contributor to our mission of compassionate, personalized home care.
Key Responsibilities
Develop and nurture relationships with referral sources such as hospitals, physician offices, skilled nursing facilities, senior living communities, social workers, and discharge planners
Promote FirstLight's services through consistent in-person outreach, presentations, and local community engagement
Identify, follow up on, and convert leads into active home care clients
Partner with the care coordination team to ensure a smooth and responsive onboarding experience for clients and their families
Meet and exceed monthly sales and growth targets aligned with agency goals
Maintain accurate records in CRM and track referral outcomes and follow-up activity
Represent FirstLight Home Care at local events, health fairs, and professional networking groups to build brand awareness
Stay informed about industry trends, local market shifts, and competitor offerings
Assist with office or administrative tasks as needed, including client communications, marketing support, and occasional in-office duties
Contribute positively to a collaborative, mission-driven team environment
Qualifications
2+ years of outside sales or business development experience in home care, hospice, healthcare, or a related field
Demonstrated success meeting or exceeding sales targets
Excellent communication, relationship-building, and public speaking skills
Self-motivated, highly organized, and comfortable working independently
Familiarity with local healthcare networks and referral sources is a strong plus
Reliable transportation and a valid driver's license required
A sincere passion for senior care and improving the lives of others
Work Location
In the field Northeast Cleveland (eastside of Cuyahoga County, Geauga and Lake Counties) with some in-office responsibilities
Apply
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