Constructions Team Leader

1 week ago

Sydney, New South Wales, Australia Employ Full time

On the train line and carparking available
- Strong management skills desired - coaching leading 16 staff - establishing hi
- Hybrid work environment, 3 days in the office 2 days working from home

An exceptional opportunity exists for a motivated and enthusiastic team leader to manage a very busy Constructions home loan team of 16 in a mortgage processing office located at Rhodes.

As a manager of this team you will have experience in managing a team in the mortgage processing space and ideally have knowledge of the construction home loan process. We are seeking a strong manager of people, this team is highly productive and busy meeting daily progress payment deadlines and turnaround time frames.

You will focus on maximising performance and ensuring service standards are met and maintained. The role will have you managing daily processing deadlines and ensuring the team is effectively handling files in a timely manner.

Further responsibilities will include
- Achievement of SLA and contractual obligations for the client
- Managing the teams performance and overcoming challenges and objections
- Handling problems and escalations and leading by example
- Build knowledge within the team and empower staff to take responsibility for their actions
- Stakeholder management and managing client expectations
- Process volumes required by the client, ensuring compliance and errors are minimised
- Comply with client specific operating processes
- Forecasting and reporting on volumes achieved

To be suitable for this role you will possess the following attributes and skills;
- Strong leadership and people management skills
- Mortgage experience is preferred and an understanding of construction home loans
- Ability to review processes and procedures
- Someone with an enquiring mind that is able to figure things out
- Someone who is flexible to sit with the team and learn what they do - get their hands dirty and roll their sleeves up to learn
- Someone who has lead a team in more of a back office processing environment

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