Product/Program Manager, Selection Programs

6 days ago

Sydney, New South Wales, Australia Amzn Commercial Srvcs Pty Ltd Full time

Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of product or program management experience

The Program Manager will work with product, technology and operations teams to drive automation through deterministic rules set up leading to scaled efficiencies across all elements of the Selection customer experience funnel.

Selection is one of the key pillars of the Amazon flywheel and critical to delighting Amazon's customers. The Selection Programs team owns driving strategic initiatives and key processes across all Retail product groups for Selection growth and efficiency. Our goal is to improve the customer and selling partner experience. Projects for this role include developing and driving new initiatives for Retail operational excellence impacting both topline and bottom line. This role will work directly with multiple internal businesses, technology, finance, operations, vendors, and partner teams across Retail and Marketplace businesses.Our retail team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees in the retail team a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
- Be the single threaded owner to partner with cross functional teams to drive process optimization, standardization and automation across Selection. Specifically owning the following work streams:

- Selection Lead Generation, Management and Qualification
- Selection Lead Outreach
- Selection Lead Generation Machine Learning
- Salesforce Platform SME
- Plan resourcing, analyze and report weekly and monthly metrics; identify trends and opportunities to improve processes;
- Execute high priority (i.e. cross functional, high impact) projects to improve operations performance;
- Design and implement automation solutions that remove manual process and enable stakeholders to manage the business more effectively;
- Drive the development of quantitative models necessary for evaluation of resource/cost reduction, and process improvement opportunities.

A day in the life

While you will always strive towards one goal - delighting customers - no two days will be the same. Due to the scope and impact of this role, you will continuously find new problems to solve and be required to partner with teams across the globe to deliver for your customers.

About the team
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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