Service Desk Support Officer

Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney's new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.

Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. Council has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel **_welcome_**, **_belong_**_ _and **_succeed_**.

**ABOUT THE OPPORTUNITY**:
We have an exciting opportunity within our Technology Services team for a dynamic Service Desk Support Officer to join the team and be responsible for providing a multi-level service desk support for staff. Reporting to the Service Desk Coordinator, the role includes commissioning new desktops, laptops and mobile devices, configuration, device support, technical support, asset management, picking up requests for service and incidents and managing from initiation to resolution with appropriate escalation to an alternate team as required within agreed service levels.

This position will also assist with the implementation of new technologies and projects across Council, liaising with external service providers and supporting Council's elected representatives with Council supplied hardware and software.

The successful applicant will require:

- Tertiary qualification in Computer Science, Business Information Technology or at least two (2) years' experience in an Information Technology support role i.e. 1st or 2nd level Service Desk support
- Experience operating in a corporate networking environment, remote user support and onboarding of new and off boarding of departing staff
- Demonstrated experience in provisioning hardware and asset management
- Experience in Active Directory on prem and Azure
- Experience with a wide range of operating systems including but not exclusive to Windows, IOS and Android
- Experience with one-on-one staff training in a computer environment
- To be proactive and able to work with mínimal supervision
- Current class C drivers' licence.

Please download the position descrition here for more information.

**Position information**: This is a permanent, full-time position, working a 70 hour fortnight, with access to Council's 9 day fortnight Accrued Day Off (ADO) arrangement.

The position will be predominantly based in our Auburn and Merrylands Service Centres however the successful applicant will be expected to travel to any of Council's approximate 30 networked sites to provide support and conducting regular asset checks as required.

**Salary information**: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 9 of the Cumberland Salary Structure with a salary range of $1,350.06 to $1,552.57 per week plus 10.5% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

**WHAT WE CAN OFFER**:

- We promote work-life balance and offer an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave,** **15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
- Subsidies to assist with the cost of wellness and fitness activities
- Free access to Council owned swimming pools
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

**ABOUT US**:
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position. This may include criminal record checks, qualification and licence checks, and proof of the right to work in Australia (please refer to the position description for the specific qualifications and requirements