Service Desk Officer

1 week ago

Sydney, New South Wales, Australia Pinpoint Talent Full time

Federal Government Top-tier Health organisation
- Engadine NSW | 6 month with potential to extend
- Development potential | Shuttle bus from surrounding train stations to site

**ABOUT THE ORGANISATION.**

Based in Engadine, this Federal agency is at the forefront of Scientific initiatives for the country and pride themselves on the advancements in the medical industry, Australia wide.

**ABOUT THE ROLE.**

Our Government client is looking for an L1 Service Desk Officer to be an active team member and provide efficient and effective resolutions as the first level of any IT operational incidents and requests. To ensure that customer service goals and objectives are resolved in an efficient, accurate and timely manner.

**DUTIES AND RESPONSIBILITIES.**
- Provide a responsive customer service by liaising with customers about the status of their enquiries ensuring customers are kept informed and follow through of incidents logged.
- When unable to resolve an incident at first point of contact, analyse and diagnose the reported technical and non-technical issues and escalate to a more senior team member or appropriate person or group with sufficient information to expedite resolution of the incident.
- Record all service request and issues in the Operations Service Desk Tool to allow for accurate reporting and information.

**SKILLS AND QUALIFICATIONS.**

**Must have**:

- ASM Service Management knowledge or similar and ITIL Foundations certification.
- Diploma in Information Technology or relevant discipline and\or equivalent experience.
- Experience in providing proactive support and quality customer service
- Demonstrated ability to handle technical problems with PC hardware, software and networks over the phone
- High level written and verbal communication skills suitable for writing reports, influencing, and communicating technical information.
- Ability to identify and contribute to continuous improvement.
- **Australian Citizenship to qualify for Federal Government roles.**:

- **This role is 5 days onsite.**

If you are looking for a change and this sounds like you APPLY TODAY

Follow PINPOINT TALENT on LinkedIn for updates.

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