Aps4 Complaints Officer

2 weeks ago

Geelong, Victoria, Australia Chandler Macleod Full time

**APS4 Complaints Officer**
- Hourly rate - $42.54 + super
- Located in Geelong
- 12 month contract with potential extension
- Full-time Mon to Fri: 8.30am to 5pm

**About the Role**

The
**APS4 Complaints Officer** will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

**Responsibilities may include but are not limited to**:

- Supporting the coordination of complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

**About you**:

- You will have excellent organisation and time management skills
- You will have excellent written and verbal communication skills
- You can build productive and working relationships with key stakeholders

** Please note you must be an Australian Citizen and will be required to complete a federal police check **

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