Program Manager

**Job no**: 532333
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Strategy, Governance, Policy & Compliance
- Employment Type: Full-Time (35-hour week)
- Duration: Fixed Term Contract until June 2026
- Remuneration: Level 9 from $143k - $151k + 17% superannuation & leave loading
- Location: Kensington, NSW (Hybrid Working Arrangements)

**We strongly encourage Aboriginal and Torres Strait Islander people to apply.**

**Why your role matters**

We are seeking a Program Manager to take on a strategic leadership role within the Yuwaya Ngarra-li partnership and the Societal Transformation and Equity team. This position is central to the planning, development, resourcing, and implementation of projects focused on justice. You will be responsible for producing project documentation, preparing funding proposals, initiating and overseeing a range of justice-related initiatives, managing stakeholder relationships, and ensuring quality and strategic alignment with both the Yuwaya Ngarra-li partnership and the emerging Social Determinants of Justice Program.

The Program Manager reports to the Director of Yuwaya Ngarra-li and works in support of the Pro Vice-Chancellor for Societal Transformation & Equity. This is a senior individual role without direct reports however, there could be opportunities to lead a team in the future.

Specific accountabilities for this role include:

- Lead the planning and implementation of justice projects of the Yuwaya Ngarra-li partnership within the Division of Societal Impact, Equity & Engagement and facilitate the definition of each project's scope, objectives and deliverables.
- Oversee and manage the delivery of Yuwaya Ngarra-li partnership and Societal Transformation and Equity justice projects and initiatives to achieve operational and strategic goals.
- Manage stakeholder and partner engagement in justice projects including grants and agreement management.
- Support the Director of Yuwaya Ngarra-li in fundraising, budget preparation and planning, and financial reporting.
- Develop and implement the justice program education and training strategy.
- Provide and coordinate expert advice and advocacy for staff in Walgett, in particular the DEG's Community Response and Wellbeing Leads in the areas of energy poverty, housing and homelessness, and fines and fine related debt.
- Support the development of DEG client advocacy processes for the coordination of client matters from intake to closure, including documentation of systemic issues emerging from advocacy and use of client management software and data gathering and analysis.
- Collaborate with the Yuwaya Ngarra-li partnership teams at the DEG and UNSW and key stakeholders to monitor, evaluate and report on progress of initiatives; and identify problems and propose possible solutions.

**About You**:

- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Proven advanced project management experience, with an in-depth understanding of the project life cycle and strategic development of project plans, objectives and documentation.
- Excellent consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
- Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
- Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation, in particular with community-controlled organisations.
- A thorough understanding of complaints and appeal processes commonly used to solve consumer issues and experience in advising and supporting the development of client advocacy processes.
- Capacity to coach and support staff in how to understand, navigate and use complaints and appeal processes in the relevant priority areas, or know where and how to find this out.
- Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
- Knowledge of budgeting and resource allocation procedures.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.

**The Organisation**

UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn't only what we do, it's how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be chall