Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia Park Regis Griffin Suites Full time

Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team.

The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms.

The hotel is part of Seibu Prince hotels and resorts located across the globe
- Prior experience in a hotel / resort reception environment.
- Exposure to RMS is desirable and full training will also be provided.
- Guest Service experience
- Front desk experience in a hotel environment in terms of guest check-ins, departures, processing guest payments.
- Good customer service and communication skills.
- Ability to multi-task within the reception role.
- Shift balancing and banking.
- Good telephone skills.
- Be Reliable and motivated
- Maximize revenue through upselling and promoting the hotels rewards program.
- A great smile and ability to work as part of a small dedicated team

You should have good availability to work, within reason across 7 days. Reception opens from 7am daily and closes 7-7pm in the evening and 8pm on weekends.

This position offers remuneration per the award, uniform, staff discounts and the ability to secure a fulltime position or use it as a stepping stone to your career in hotels.

**Job Type**: Casual

Pay: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplementary Pay:

- Penalty rates

Work Location: In person

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