Senior Service Desk Administrator

Competitive salary commensurate with experienceCompetitive salary designed to grow with your careerEmployee Assistance Program - Including Financial WellnessNovated Car Lease optionPaid parental leaveEmployee Recognition and Rewards ProgramOur Company:K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods services since 1945.
Founded in Mount Gambier, we have grown and now represent Australia and New Zealand as one of the largest multi-modal providers.
At the core of our success are our 1800 educated employees thriving in an open collaborative and innovative culture.At K&S we don't only talk about growth, we make it happen.
Your professional and personal development is our priority, ensuring you feel fulfilled, supported and accomplished every day.The Opportunity:Reporting to the Service Desk Team Leader, this role will be the first point of contact for all IT incidents and requests helping users within the company.
The successful applicant will have the ability to provide both level 1 and 2 technical supports to our entire user base, by troubleshooting through system and network problems to find solutions promptly and professionally.
This role will be required you to support an after-hours roster.You will ensure established policies and procedures are being followed and continue to support the business delivery of projects on time and within budget requirements where appropriate.Key Responsibilities:Providing level 1 and 2 technical supports to internal and external customers via various means of communicationLogging and maintaining incidents and service requests within the Service Desk softwareEscalating service desk incidents and requests to the appropriate groups within the IT Team and suppliersTaking ownership of incidents and requests to an end resolution and ensure users are kept up to date on their status throughout the processOrdering and procurement of IT equipment and services as well as maintaining asset registersManaging the preparation of user hardware and associated peripherals for deploymentFlexibility to participate in after hours on call support rosterSuccess Profile:Relevant tertiary or IT industry qualificationsProven experience working in a fast-paced Service Desk (Help Desk) role or similarKnowledge and experience using Windows desktop operating systems including Windows 10Experience in managing and supporting Active Directory users and Exchange / Office 365 MailboxesExperience providing end user support within a thin client environment including Microsoft RDSBasic understanding of network connectivity and troubleshootingStrong analytical, diagnostic and problem-solving skillsAbility to adapt to different environmentsBasic understanding of ITILStrong written, communication, and interpersonal skillsExcellent problem solving and time management skillsIf you're a collaborative team player with a strong work ethic, a positive attitude, and a passion for seizing every opportunity to make an impact we want to hear from you.
To uphold our core value of "Everybody Safe Everyday" a pre-employment medical and police check will be required to be successful in this role.We foster a warm supportive culture grounded in our values: Safety, Customer Service, People and Community and Innovation.Unlock job insightsSalary match Number of applicants Skills matchManufacturing, Transport & Logistics 1,001-5,000 employeesK&S Freighters offers comprehensive transportation services encompassing road, rail, and coastal sea forwarding for both full and break bulk loads.
Our services include export packing, wharf lodgement, and the provision of integrated supply chain solutions tailored to our key clients.
Renowned as a versatile transport provider, we boast top-notch facilities and resources, managing one of Australia's largest fleets under company ownership, spanning over 160,000 square meters of warehousing space, and a diverse inventory of rail and sea containers.K&S Freighters offers comprehensive transportation services encompassing road, rail, and coastal sea forwarding for both full and break bulk loads.
Our services include export packing, wharf lodgement, and the provision of integrated supply chain solutions tailored to our key clients.
Renowned as a versatile transport provider, we boast top-notch facilities and resources, managing one of Australia's largest fleets under company ownership, spanning over 160,000 square meters of warehousing space, and a diverse inventory of rail and sea containers.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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