Customer Relationship Manager/ Technical Trainer
2 weeks ago
**About the Company**
Our client is a family-owned business who are industry leading specialists in Point-of-Sale software and services.
**About the Role**
They are currently seeking a Customer Relationship Manager / Technical Trainer who can manage key accounts and drive the success of their POS services. You will be responsible for:
- Key account management, conducting governance with key accounts on a basis that suits, tracking meeting minutes, resolution updates and opportunities for expanding business.
- Advocating for said customers within our team, ensuring that tickets are being responded to and resolution communicated.
- Onboarding training for both our POS and Back Office products, following the training checklist for newly onboarded customers before getting training agreements signed and submitted to our accounts team.
**About You**
To be successful in this position you will have experience in the following:
- Technical background in Point-of-Sale (development, configuration, implementation)
- Managing customer relationships and measuring success via customer satisfaction, resolution support, understanding user-ability, technical onboarding, and training.
- Proven experience in managing and building rapport with key accounts.
- Software training experience within the POS industry, or similar
- Great presentation skills coupled with exceptional communications skills
**The Benefits
-
Technical Trainer
3 weeks ago
Melbourne, Victoria, Australia dormakaba Australia & New Zealand Full timeTechnical Trainer - Service & Field SupportJoin to apply for the Technical Trainer - Service & Field Support role at dormakaba Australia & New ZealandTechnical Trainer - Service & Field SupportWe are seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the...
-
Technical Trainer
2 weeks ago
Melbourne, Victoria, Australia dormakaba Australia & New Zealand Full timeTechnical Trainer - Service & Field SupportJoin to apply for the Technical Trainer - Service & Field Support role at dormakaba Australia & New ZealandTechnical Trainer - Service & Field SupportWe are seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the...
-
Technical Trainer
2 weeks ago
Melbourne, Victoria, Australia Qix Consulting Full timeAre you a seasoned expert in ERP or Microsoft Dynamics 365 with a passion for not just training, but actively shaping the knowledge landscape and can commence immediately? Do you thrive on building the capabilities of others and participating in Train the Trainer sessions? If so, this contract opportunity is tailor-made for you**About Us**:We are a...
-
Technical Trainer Manager
2 weeks ago
Melbourne, Victoria, Australia Microsoft Full time**Why Microsoft**Skilling has never been more important than it is right now - technology is changing every second of the day and companies need skilled employees to enable them to innovate and succeed.Come join Worldwide Learning's Enterprise Skilling Initiative as we help our customers realize their potential through their employees. Help guide our...
-
Technical Trainer
2 weeks ago
Melbourne, Victoria, Australia Integrated Control Technology Full time**Location: Melbourne, Australia**:**Role Type: Permanent, Full-time**:- We are currently looking for a highly motivated and engaging Technical Trainer to deliver exceptional learning experiences to the Australia region and beyond._**_ About You_**- You are a hands-on product expert with experience installing and programming electronic security systems to a...
-
Technical Trainer/Advisor
2 weeks ago
Melbourne, Victoria, Australia Daikin Full timeOur CompanyDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.At Daikin Australia, we live and...
-
Technical Trainer
1 week ago
Melbourne, Victoria, Australia Ford Motor Company Full time**What you'll do...**As a Technical Trainer based in Melbourne, you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course...
-
HVAC Technical Advisor/Trainer
1 week ago
Melbourne, Victoria, Australia Daikin Australia Pty Limited Full time $70,000 - $120,000 per yearOur CompanyDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.At Daikin Australia, we live and...
-
Technical Trainer
2 weeks ago
Melbourne, Victoria, Australia Mimecast Full timeTechnical TrainerThe legends in customer success.In this role you will be primarily responsible for playing a role in the development, upkeep, and delivery of technical content and courseware for Mimecast Customers, Partners and Customer Operations staff. You'll need proficiency in the full scope of Mimecast products and a strong understanding of...
-
Technical Trainer
2 weeks ago
Melbourne, Victoria, Australia Mercedes-Benz AustraliaPacific Pty Ltd Full time**Aufgaben**:- The Role:- Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.- This role can...
