Technical Trainer

3 weeks ago

Melbourne, Victoria, Australia dormakaba Australia & New Zealand Full time
Technical Trainer - Service & Field Support

Join to apply for the Technical Trainer - Service & Field Support role at dormakaba Australia & New Zealand

Technical Trainer - Service & Field Support

We are seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support the creation of training materials.

Key Responsibilities
  • Plan, coordinate, and deliver technical training for Technicians, Agents, and Managers.
  • Act as a technical subject matter liaison across teams and stakeholders.
  • Develop, update, and share best practices and technical knowledge.
  • Provide technical support and tools to the service team and field staff.
  • Conduct competency assessments and on-site work audits.
  • Maintain and manage technical documents to ensure accessibility and accuracy.
Your Skills

Ideally, you will have previous experience in a similar position, facilitating training and conducting assessments within a field role. An understanding of technical product training will be highly beneficial.

  • Experience working in a service environment.
  • Proven background in mechanical or electrical systems.
  • Residential experience with Garage Doors is advantageous but not essential.
  • Proven experience designing, developing, and updating training packages is highly desirable.
  • Certificate IV in Training and Assessment is desirable but not essential.
What You Can Trust In: A Fulfilling Workplace

Join an industry leader on a global landscape. We are among the best in Australia, New Zealand, and worldwide

  • Fully maintained company vehicle, laptop, mobile phone, iPad, and incentive program.
  • Hybrid role with flexible working arrangements.
  • Peer-to-peer recognition via our 'AAA' nominations and awards.
  • Wellbeing committee focusing on mental health, community engagement, diversity & inclusion, and social amenities.
  • Empowering wellness with access to a WhereFit membership, offering discounts for gym memberships, apparel, and more.

To learn more about us, visit: dormakaba website

Don't miss this opportunity to contribute significantly to our growth.

dormakaba is an equal opportunity employer committed to diversity and inclusion. We ensure equal opportunity for all applicants regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Position Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Industry: Wholesale Building Materials
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