Technical Support Coordinator

2 weeks ago

Brisbane, Queensland, Australia Insignia Pty Ltd Full time

Technical Support Coordinatorrole at insignia Pty Ltd
Insignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market.
With multiple locations nationwide, insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking & coding.
We are seeking an experiencedTechnical Support Coordinatorto provide exceptional service to our customers through remote support and troubleshooting on the latest mobility and traceability hardware and software.
This role will work within our Technical Services team, in eitherBrisbane, QLDorMelbourne, VICproviding support on daily operational processes and procedures.
Key Responsibilities
Provide exceptional service to customers and efficiently resolve issues
Diagnose and provide troubleshooting support related to insignia products encompassing a wide range of home electronics, smart devices, and appliances
Assist customers with product setup, configuration, and problem resolution
Maintain detailed records of customer interactions, ensuring accurate documentation
Collaborate closely with the technical services team to resolve customer problems in alignment with SLA requirements
Stay up to date with product offerings and technical specifications to deliver accurate and practical support
Escalate advanced technical issues to specialised teams when necessary
About you
Proven experience in a customer support role
Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely
Exceptional problem-solving abilities with great attention to detail
A customer-focused approach when assisting individuals with technical difficulties
Enjoy working in a collaborative, fast-paced team environment
Familiarity with CRM systems and helpdesk software is advantageous
What we offer
Birthday Leave — Never work your birthday again
Employee recognition with Employee of the Month
Opportunities for professional development and growth with hands on support
Access to free telehealth Physio
Company events including monthly morning tea's and BBQ's
A health and wellbeing program so you feel supported to be at your best
Applications
Applicants must have unlimited working rights in Australia, as we currently do not support sponsorships.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Automation Machinery Manufacturing
EEO statement
We are an equal opportunity employer and value diversity.
Applicants from all backgrounds are encouraged to apply.
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