
Customer Service Team Leader
1 week ago
Job Overview
\The Department of Education seeks a skilled professional to lead our customer service efforts. As a high-performing team leader, you will be responsible for managing enquiries from key stakeholders and providing authoritative advice on customer service and quality assurance.
\Key Responsibilities\- \
- Lead a team to manage enquiries from key stakeholders, including the community, and ensure exceptional standards of responsiveness and attention to detail.\
- Develop and introduce training modules, a customer service charter, handbooks, processes, and systems related to the customer service strategy.\
- Influence program design and delivery by leading research and identification of specific issues, needs, and interests of key stakeholders through timely consultation mechanisms.\
- Collaborate with senior executives and other teams to achieve business objectives.\
- Monitor and report on customer satisfaction metrics and implement improvements as necessary.\
- Stay up-to-date with industry trends and best practices in customer service and quality assurance.\
- Develop and maintain relationships with key stakeholders, including the Executive Team, Business Unit Managers, Divisions, and across the Department.\
- \
As a key member of our team, you will have the opportunity to make a significant impact on our customer service efforts and contribute to the success of the Department. If you are a motivated and results-driven individual with excellent communication and leadership skills, we encourage you to apply.
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Opteon Full timeAbout us:Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $45,000 - $80,000**Excellent Customer Service Leader Opportunity**At our esteemed establishment, we offer exceptional opportunities for growth and development in a fast-paced, dynamic environment.**Key Responsibilities:**Provide unparalleled customer service to guarantee customer satisfaction.Oversee key statistics including sales, customer retention, and profit...
-
Team Leader Customer Service
1 week ago
Melbourne, Victoria, Australia Hume City Council Full timeJob DescriptionPermanent, Full time Opportunity$81,672.54 per annum plus SuperannuationJoin the Active Living TeamHume City Council is one of Australia's fastest growing and culturally diverse councils.We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Empower, Connect and provide...
-
Team Leader Customer Service
2 weeks ago
Melbourne, Victoria, Australia Hume City Council Full timeOverviewHume City Council is one of Australia's fastest growing and culturally diverse councils.We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Empower, Connect and provide opportunities for Activity to all residents and patrons within Hume City Council.Provide high-quality aquatic and...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $110,000Key Responsibilities:Lead a dynamic customer-facing team to drive sales performance and deliver exceptional service.Motivate a team of CSAs to exceed KPIs, creating an outstanding customer experience across all locations.The role involves managing operations across multiple sites and shifts, focusing on driving face-to-face ticket sales and delivering strong...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Options Consulting Group Full timeGlobally Recognised Brand- Flexible Working Arrangements- Customer Service Experience is ParamountOur client, a subsidiary of a European multinational, is a leader in the manufacture, distribution, and reconditioning of packaging for bulk liquid handling in Australia. This technically advanced manufacturer and reconditioner provides responsible solutions and...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Hume City Council Full time** Permanent Full-time**:- ** $81,672.54 per annum plus Superannuation**:- ** Located SPLASH Craigiburn**Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.To ensure the provision of high-quality...
-
Customer Service Team Leader
5 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $100,000Job DescriptionWe are seeking a seasoned leader to spearhead our customer service team. As a key member of our organization, you will be responsible for providing high-level external and internal customer service.You will be working closely with the General Manager - Vic and will need to have a successful track record in customer/client service supervision...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $95,000 - $110,000Job Title: Customer Service Team LeaderThis is a leadership role where you will be responsible for managing customer service teams.Main Responsibilities:Manage and direct team members to ensure excellent customer service is delivered.Develop and implement strategies to improve customer satisfaction.Collaborate with other departments to resolve customer...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia O'Brien Glass Industries Limited Full time**Are you a passionate leader with exceptional customer service skills?****Do you thrive in a fast-paced environment and enjoy working in a team?**O'Brien Glass are currently seeking a talented and motivated individual to join our Cranbourne branch as a Customer Service Team Leader within our AutoGlass division.O'Brien Glass are looking for a passionate and...