Customer Service Team Leader

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $104,491 - $147,304

Job Overview

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The Department of Education seeks a skilled professional to lead our customer service efforts. As a high-performing team leader, you will be responsible for managing enquiries from key stakeholders and providing authoritative advice on customer service and quality assurance.

\Key Responsibilities\
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  • Lead a team to manage enquiries from key stakeholders, including the community, and ensure exceptional standards of responsiveness and attention to detail.\
  • Develop and introduce training modules, a customer service charter, handbooks, processes, and systems related to the customer service strategy.\
  • Influence program design and delivery by leading research and identification of specific issues, needs, and interests of key stakeholders through timely consultation mechanisms.\
  • Collaborate with senior executives and other teams to achieve business objectives.\
  • Monitor and report on customer satisfaction metrics and implement improvements as necessary.\
  • Stay up-to-date with industry trends and best practices in customer service and quality assurance.\
  • Develop and maintain relationships with key stakeholders, including the Executive Team, Business Unit Managers, Divisions, and across the Department.\
    • \

As a key member of our team, you will have the opportunity to make a significant impact on our customer service efforts and contribute to the success of the Department. If you are a motivated and results-driven individual with excellent communication and leadership skills, we encourage you to apply.

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