Financial Assistance Consultant

Join to apply for the Financial Assistance Consultant role at Angle Auto Finance1 week ago Be among the first 25 applicantsJoin to apply for the Financial Assistance Consultant role at Angle Auto FinanceDirect message the job poster from Angle Auto FinanceGot the drive?
We've got the keys.
We're the fastest growing independent auto financier in Australia, working together to put more Australians in the driver's seat.
If you're driven to be more and do more, the road ahead is yours to take at Angle Auto Finance.We're tech-forward and fast-moving.
You'll have plenty of opportunities to learn and grow with us.
We're proud of our inclusive, flexible workplace, and how we give back to our communities.
And it makes working here genuinely rewarding.If you've got the drive to go places, we've got the keys to get you there.Purpose;The Financial Assistance Consultant is responsible for providing personalised and timely support and help to Angle Auto customers in moments that matter.In this role you will have the opportunity to develop abilities in having deep customer relationships, quality conversations and being able to connect across the Angle Auto value chain to find solutions for customers.Evaluate, analyse, and decide on applications for financial hardship assistance, including reviewing all accompanying documentation.Assess the client's situation comprehensively and articulate suitable financial remediesEngage in discussions with clients or their representatives on complex and sensitive issues, negotiating personalised financial arrangements via telephone, email and letterAddress client inquiries and formally confirm financial hardship assistance resolutions in written correspondence.Maintain accurate and updated records detailing client interactions, reasons for financial challenges, assessment outcomes, and hardship resolutions.Support the investigation and resolution of client complaints and disputes as needed.Qualifications;Tertiary qualification in Administration, Business or similar is beneficial, but not essentialExperiences;Previous Collections/Hardship experience within the banking & financial services industryStrong customer focus and passion for delivering quality outcomes for the customer (written and verbal)Highly developed and professional interpersonal skills, including strong relationship development skillsAbility to connect with customers, build a relationship and lead the conversation to the right solutionCapacity to efficiently manage your time and multitask with a strong commercial mindsetPrior experience in a Financial Services / contact centre environment is desirable (not mandatory)Proficiency in Microsoft Office Suite (advanced level preferred)Strong decision making and problem-solving skillsEmployee Benefits;We have a long list of benefits to suit your needs.
On the clock, and off it.
Here are a few favourites;Birthday leave: Enjoy a day off on your birthday, because you deserve it.Health and wellbeing leave: Take some well-deserved 'me' time, because your health comes first.Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.Employee rate program: When you're part of the Angle Auto Finance team, you'll gain access to our best auto finance rates with your next car purchase—just another way we've got your back.Paid parental leave: Be there for life's most important moments with time to support your growing family.SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.Purchased annual leave: Gain extra flexibility by purchasing additional leave.Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.We'd love to hear from youSelect the 'Apply' button above to send your resume through to our Talent Acquisition team.
Application close date - Sunday 17th August 2025Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce.
It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Finance, and Accounting/AuditingIndustriesFinancial Services, Banking, and Investment BankingReferrals increase your chances of interviewing at Angle Auto Finance by 2xGet notified about new Customer Support Specialist jobs in Sydney, New South Wales, Australia.North Sydney, New South Wales, Australia 4 days agoCustomer Service Specialist - Part-Time Fixed-Term ContractNorth Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoCustomer Service Representative - AustraliaSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoSurry Hills, New South Wales, Australia 5 days agoCustomer Support (Superannuation) SpecialistSuperannuation Customer Support Specialist @ eToroSydney, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 2 days agoCustomer Support (Superannuation) SpecialistMcmahons Point, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia A$70,000.00-A$90,000.00 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 4 days agoSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$50.00-A$52.00 5 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoNorth Ryde, New South Wales, Australia 2 days agoRydalmere, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoHomebush, New South Wales, Australia A$34.00-A$38.00 2 weeks agoPyrmont, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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