Financial Assistance Consultant

5 days ago

Sydney, New South Wales, Australia Ethos Beathchapman Full time

Overview
Principal Consultant at Ethos BeathChapman within Audit/IT Audit/Technology Risk/Model Risk/Credit Risk/Quant -
I am recruiting for a Financial Assistance Consultant for a non-bank lender. Professional environment and an opportunity to work for a stable, solid business in growth mode.
Responsibilities
Hardship management and customer engagement.
Providing advice, options and a bespoke approach to helping customers to manage payments, and monitoring those agreements.
Liaising with customers regularly to monitor and pivot with any circumstances that might change.
Be aware of legislation pertaining to personal insolvency and hardship management and commit to developing in that area.
Experience
Previous Collections/Hardship experience within the banking & financial services industry.
Ideally 2-5 years' experience in this area.
Strong customer focus and passion for delivering quality outcomes for the customer; must be eloquent and have solid writing skills.
Solid interpersonal skills, ability to build strong relationships with customers.
Can-do attitude with a positive outlook.
Salary
Base pay range: A$80,000.00/yr - A$100,000.00/yr
Attractive salary with 5% bonus on top.
Contact
Please reach out if you or anyone in your network is looking. Email
Location
Sydney, New South Wales, Australia
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
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