Financial Assistance Consultant
2 days ago
Overview Financial Assistance Consultant - Hardships.
Join the Financial Assistance team to support customers experiencing financial difficulties by providing solutions aligned with Macquarie's policies and procedures.Macquarie is a global financial services group operating in 31 markets with 56 years of profitability.
You will be part of a friendly, collaborative team where ideas and outcomes matter.Responsibilities Assist customers and/or their financial counsellors with navigating their financial obligations through channels including phone, email, and letters.Assess customer circumstances to determine eligibility for tailored solutions and monitor ongoing arrangements for improvement opportunities.Handle calls within appropriate delegation levels, identify and escalate priority issues, and maintain accuracy and integrity of customer data.Qualifications / What you offer Exceptional communication skills with the ability to handle queries empatheticallyStrong problem solving and decision-making skillsAbility to work collaboratively within a team environment to achieve broader objectivesExperience in Financial Assistance/Hardship, Collections or Complaints is valuableWhat we offer Wellbeing leave day (1 per year)Up to 5 additional service bonus leave days per yearUp to 20 weeks' paid parental leave for primary caregivers, 12 days transition leave on return, and 6 weeks' paid leave for non-primary caregivers2 days of paid volunteer leave and donation matchingUp to 12 months' gender affirmation leave, including 6 weeks' paid leaveAccess to Employee Assistance Program and wellbeing benefits, including skin and health checks and flu vaccinationsAccess to salary packaging optionsLearning and development opportunities, including professional membership or subscription reimbursementHybrid and flexible working arrangements, dependent on roleReimbursement for work-from-home equipmentAbout Banking and Financial Services Banking and Financial Services is a technology-driven retail
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Financial Assistance Consultant
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Sydney, New South Wales, Australia Aaf01 Angle Auto Finance Full timeFinancial Assistance Consultant page is loaded Financial Assistance Consultant Apply remote type Hybrid locations Sydney Brisbane Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR The Financial Assistance Consultant, reporting to the Team Manager Financial Hardship is responsible for providing personalised and timely support...
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Sydney, New South Wales, Australia AAF01 Angle Auto Finance Full timeFinancial Assistance Consultant page is loadedFinancial Assistance Consultant Apply remote type Hybrid locations Sydney Brisbane Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR1000000849The Financial Assistance Consultant, reporting to the Team Manager Financial Hardship is responsible for providing personalised and timely...
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Financial Assistance Consultant
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Sydney, New South Wales, Australia Macquarie Bank Limited Full timeOverviewFinancial Assistance Consultant - Hardships.Join the Financial Assistance team to support customers experiencing financial difficulties by providing solutions aligned with Macquarie's policies and procedures.Macquarie is a global financial services group operating in 31 markets with 56 years of profitability.You will be part of a friendly,...
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Financial Assistance Consultant
5 days ago
Sydney, New South Wales, Australia Macquarie Bank Limited Full timeOverviewFinancial Assistance Consultant - Hardships. Join the Financial Assistance team to support customers experiencing financial difficulties by providing solutions aligned with Macquarie's policies and procedures.Macquarie is a global financial services group operating in 31 markets with 56 years of profitability. You will be part of a friendly,...
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Financial Assistance Consultant
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Sydney, New South Wales, Australia Macquarie Bank Limited Full timeOverviewFinancial Assistance Consultant - Hardships. Join the Financial Assistance team to support customers experiencing financial difficulties by providing solutions aligned with Macquarie's policies and procedures.Macquarie is a global financial services group operating in 31 markets with 56 years of profitability. You will be part of a friendly,...
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Sydney, New South Wales, Australia Ethos Beathchapman Full timeOverviewPrincipal Consultant at Ethos BeathChapman within Audit/IT Audit/Technology Risk/Model Risk/Credit Risk/Quant -I am recruiting for a Financial Assistance Consultant for a non-bank lender. Professional environment and an opportunity to work for a stable, solid business in growth mode.ResponsibilitiesHardship management and customer...
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Sydney, New South Wales, Australia Macquarie Group Full timeOverviewJoin to apply for the Financial Assistance Consultant - Hardships role at Macquarie Group. You will support customers experiencing financial difficulties by providing solutions aligned with Macquarie's policies and procedures. You'll be part of a friendly and supportive team where ideas and outcomes matter.What role will you play?Assist customers...
