Hr Complex Case Officer

2 weeks ago

Canberra, ACT, Australia Australian Taxation Office Full time

Overview
Join to apply for theHR Complex Case Officer & Managerrole atAustralian Taxation Office.
We are seekingHR Complex Case Officers and Managersto join the Conduct, Performance and Reviews team.
All Case Officers and Managers undertake two or more of the following case types:
Preliminary and formal investigations of suspected breaches of the APS Code of Conduct
Management of employee complaints
Reviews of action/employment decisions
Formal underperformance processes
Alternative dispute resolution and/or mediation
You may also be required to fulfill the role of suspension delegate or breach decision maker on investigations into potential breaches of the APS Code of Conduct.
As anAPS 6 HR Complex Case Officer, you will:
Manage / investigate complex, sensitive cases with guidance from your EL 1 Team leader
Interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement
Write and present clear and credible briefings, reports and recommendations
Identify and escalate risks appropriately, providing informed analysis and options
Help improve HR policies and processes so that they are contemporary and best practice
Build trusted relationships with stakeholders, including union representatives and managers, and contribute actively to a respectful, ethical and inclusive team culture
As anEL 1 HR Complex Case Manager (Team Leader), you will:
Manage / investigate complex, sensitive cases independently, and develop case handling strategies for high-risk matters that cut across case type
Interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement
Prepare and present clear, concise, and credible briefings, reports, and written recommendations
Give clear, credible advice to managers and senior executives, guiding them to navigate risks and make sound, defensible decisions aligned with APS standards
Lead the development or review of HR policies and processes so that they are contemporary and best practice
Build trusted relationships with stakeholders, including senior leaders, union representatives and managers
Supervise and coach employees, and foster an inclusive, ethical and respectful team culture
These roles may be offered on an ongoing or non-ongoing basis in Brisbane CBD, Canberra, Hobart or Sydney CBD.
A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
We embrace the strength of diversity — through our people and the perspectives they bring.
We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.
Reasonable adjustments can be provided throughout the recruitment process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Government Administration
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