Cluster Groups Reservations Manager

4 days ago

Sydney, New South Wales, Australia Parkroyal Darling Harbour Full time

We are seeking a **Cluster Groups Reservations Manager**, overseeing two properties (PARKROYAL Darling Harbour & PARKROYAL Parramatta), responsible for directing and optimizing all aspects of the group reservations operation. Reporting to the Cluster Director of Revenue and working collaboratively with individual property Reservations Managers, this position focuses on implementing revenue strategies, simplifying processes, and maximizing revenue through effective group reservations management.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

**Benefits**
- Attractive salary package
- Discounted car parking
- Hotel discounts through our Global Alliance Program - Discovery
- 50% off food and beverages at the Hotel's restaurant, ABODE Bistro Bar
- Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
- Ongoing learning and development through our learning experience platform
- Complimentary hot meal whilst on shift
- Dedicated Employee Assistance Program and discounted BUPA Health Cover
- Reward and Recognition Program
- Ensure timely and professional handling of group reservations correspondence and guest contact.
- Accurately record and enter group reservations and correspondence into Opera.
- Work closely with the individual property Reservations teams to ensure the correct management of both Leisure and Meeting Groups. Ensuring enquiries are responded to and follow ups are completed in a timely manner.
- Oversee and ensure group reservations align with current rates to achieve optimal average rate and yield.
- Review daily reports, ensuring accuracy of group reservations and follow up on any necessary actions.
- Manage group inventory effectively, including materialization policies and block management.
- Develop and nurture relationships with regular clients and booking agents.
- Assist with training of Reservations team in the processes of Group Reservations
- Collaborate with Reservations Managers to recommend group inventory yielding strategies.
- Assist in the preparation of weekly revenue meeting information and participate in the monthly revenue forecast process, working closely with the Reservations and Yield Manager and Director of Revenue.
- Lead weekly group meetings and ensure effective communication with relevant departments.

**Ideally you will have**:

- Exceptional attention to detail
- Experience managing small teams
- Knowledge of Opera PMS or similar PMS
- Previous experience working in a hotel environment ideal
- Ability to multitask and work accurately and efficiently in a busy environment.
- Excellent time management skills
- Excellent verbal and written communication skills on both the phone and in person
- Have a passion for delivering welcoming customer service and memorable guest experiences

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Pay: $80,344.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

**Experience**:

- OPERA: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 16/12/2024

  • Cluster Reservation Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeereservation Full time $30,000 - $50,000

    Job Title: Cluster Reservation Specialist About the Job:We are seeking a highly organized and detail-oriented individual to join our team as a Cluster Reservation Specialist. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or...

  • Assistant Cluster Reservations Manager

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25012998**Job Category**Reservations**Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000**Schedule**Full Time**Located Remotely?**N**Position Type** ManagementWhen you join the Sheraton family, you become a member of its global community. We've been a place to...

  • Cluster Reservations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeReservation Full time $40,000 - $60,000

    Job Title: Cluster Reservations ExpertAbout the Role:We are seeking a highly skilled and organized individual to join our team as a Cluster Reservations Expert.This is an exciting opportunity to work in a fast-paced environment and be part of a dynamic team.Key Responsibilities:Reservation Management: Process all reservation requests, changes, and...

  • Cluster Meeting

    2 weeks ago

    Sydney, New South Wales, Australia findapprenticeship.service.gov - Jobboard Full time

    Role PurposeThe Cluster Meeting & Sales Manager is responsible for driving the meetings, events, and group sales strategy across a cluster of hotels. The role ensures that each property maximises revenue through effective sales activities, strong client relationships, and seamless delivery of meetings and events. Working closely with the Cluster General...

  • Group Reservations Manager

    4 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24092826**Job Category** Reservations**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** ManagementWhen you join the Sheraton family, you become a member of its global community. We've been a place to...

  • Group Reservations Specialist

    1 week ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic...

  • Group Reservations Coordinator

    5 days ago

    Sydney, New South Wales, Australia Hotel And Wscc Full time

    **Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Group Reservations Coordinator to join the Western Sydney Conference Centre and Hotel team****THE PRODUCT**- Penrith's First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking-...

  • Group Reservations Coordinator

    1 week ago

    Sydney, New South Wales, Australia Mercure Full time

    Company DescriptionAs the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent With 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for a storeperson. We are and will continue to be, ANYTHING...

  • Group Reservations Sales Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeGuest Full time $65,000 - $87,000

    Unlock a rewarding career in group reservations sales and deliver exceptional guest experiences at one of the world's finest hotels.As a key member of our team, you will be responsible for selling the hotel and providing information to prospective guests, capturing reservations via various online and offline distribution channels and coordinating details of...

  • Assistant Cluster Reservations Manager

    1 day ago

    Sydney, New South Wales, Australia Sheraton Hotels & Resorts Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationSheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryResponsible for soliciting and managing of reservations sales-related opportunities. In conjunction with the...