International Partnership Coordinator

5 days ago

Sydney, New South Wales, Australia Bupa Full time

**The Opportunity**

We have an opportunity for an International Partnership Coordinator to join our international partnerships Health Insurance team. The International Partnership Coordinator is primarily responsible for the support of agent enquiries with existing and new international partners.

This role is responsible for managing inbound agent inquiries and ensuring service levels and CRM compliance is adhered to. The role will include working with relevant internal and external stakeholders with the aim to delivering exception partnership support.

This role will report to the Senior Partnership Manager and is based in our Sydney office when you are not working from home (We offer flexible working and have offices in the CBD). This is being offered as a full-time permanent position.

**How will I help?**

As the International Partnership Coordinator, you will manage inbound agent inquiries and ensure service levels and CRM compliance is adhered to. The role will include working with relevant internal and external stakeholders with the aim to delivering exception partnership support.

**Key Accountabilities include**:

- Support agent enquiries from university clients of the International Partnership Team
- Meet required client service level expectations
- Regularly seek feedback from Clients on Bupa service levels and ensure prompt and effective resolution of any customer or client issues
- Identify sales and service opportunities
- Maintain knowledge of Bupa products and services
- Ensure updated marketing materials are shared across client portfolio
- Ensure that the appropriate sales systems are kept up to date and follow due sales processes
- Support on-site activities for university partners, including orientations, seminars etc.
- Support Senior Partnership Manger with Connexions Maintenance and update
- Support Senior Partnership Manager with stakeholder engagement, external and internal
- Promote Bupa as the preferred partner for overall student, worker and visitor health and wellbeing and champion a holistic health approach that meets client and customer needs
- Ensure updated marketing materials are shared across agent portfolio
- Conducts training sessions for relevant agents as required
- Maintain knowledge of Bupa products and services

**What do I need?**

This role would suit someone with a strong communication style both written and verbal, and previous experience in account management and knowledge of Overseas Student Health Cover (OSHC) and Overseas Visitor Cover (OVC) Health Insurance.

**In addition, you will have**:

- Previous sales and customer service delivery experience
- Solid knowledge of the Australian health insurance industry
- Understanding of the overseas student and workers market and/or exposure to the education/migration sector
- Demonstrated ability to work autonomously and maintain strong time management performance

**To apply, please do so via the 'apply' button above.

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