Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia Atomi Full time

Overview Join Atomi: Reinvent how the world learns.
At Atomi, we're on a mission to unlock human potential by transforming the way students learn and teachers teach.
Our platform combines cutting-edge technology with a creative, human-first approach, turning complex ideas into simple, engaging experiences for students, educators, and parents everywhere.
We're driven by curiosity, humility, and a relentless focus on quality and innovation.
At Atomi, your ideas matter, your creativity counts, and your work directly impacts how hundreds of thousands of learners engage with education around the globe.
Come build something remarkable with us.The opportunity As a Customer Success Manager who's passionate about improving education and great at building strong, trusted relationships, you'll be the go-to person for schools using Atomi, helping them roll out the platform, embed it into their teaching and learning practices, and get real results for both students and teachers.
You'll coach school leaders and teachers, lead workshops and training, track usage data to drive adoption, and feed insights back into our product and marketing teams.
You'll also help shape our broader customer success strategy and contribute to the education community through events, case studies and content.
This is a hands-on role based in NSW (Greater Sydney Metro area preferred), and requires regular travel to schools, so you'll need your own transport and a valid driver's licence.
Experience working in or with the education sector and/or SaaS organisations is highly regarded.How the interview process works Initial Screen w/ Atomi's People TeamInterview Round 1: Role Fit and Culture InterviewInterview Round 2: Technical Assessment (Role Play Exercise)Interview Round 3: Cross-functional InterviewWhat You\'ll Do Lead school-wide onboarding and change management, helping teachers and execs confidently roll out and embed AtomiDeliver engaging training and support — from in-person workshops to webinars tailored to school needsBuild trusted relationships with school leaders, becoming their go-to for strategy, support and best practiceUse data and insights to drive adoption, solve problems early and ensure long-term successWork closely with Sales, Product and Marketing to improve the customer experience and share impact storiesWhat You\'ll Bring to Atomi Experience in customer success, expansion or

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