Provisioning Coordinator

**Introduction**:
WHO WE ARE IN A NUTSHELL

We are ASX listed (ST1) and a disruptor in the IT&T industry.

We've developed our own advanced fixed wireless network, which means we can provide Australian small to medium sized-businesses (SMBs) with Sky-Speed Internet, along with Managed IT Services and cloud-based business solutions.

We are rated as Australia's fastest ISP* - with our symmetrical Internet speeds ranging from 25Mbps to a whopping 1Gbps. On top of this, our Managed IT Services mean you don't have to worry about making sure IT works. Instead, you can focus on running your business, powered by our Sky-Speed Internet.

And look, we don't want to toot our own horn too much, but we also have an incredible team who put our customers at the centre of everything we do, and we like to think we do a mighty fine job of it. We have got some of the highest customer satisfaction and NPS scores in the industry to prove it.

Since 2005, our network has expanded through substantial organic growth and strategic acquisitions and now spans across Australia's east coast. We're not pumping the breaks on this anytime soon, either. We're always expanding our reach and looking for ways we can provide more Australian businesses with the connectivity and tools they need.

By investing in the most exciting technology around, we continue to create our very own advanced fixed wireless network, which operates through the air and above the congestion. But we also have the people and the experience on the ground to support your IT needs, and ensure you stay connected in this fast-paced, non-stop, ever-changing world.

Do IT with Spirit

**Description**:
A little about the role...

If you are you looking to make your next career move by jumping into a fun team of supportive and professional colleagues with a passion for providing efficient provisioning to a valued and established client base - this is the role for you

Spirit are on the hunt for a Provisioning Coordinator gun, to join our growing Orders and Purchasing team. This is a wonderful opportunity for anyone looking to make their mark within the ordering and processing area of an IT&T service provider.

Reporting directly to the Head of Orders and Purchasing, your key responsibilities will include:

- Strong attention to detail and communication skills are key as you will interacting with both internal and external stakeholders.
- Be comfortable tracking multiple types of orders simultaneously; leveraging the ticketing system to log, monitor tickets/project/case tasks, log in to billing system and update Vendor licenses as required.
- Help ensure tasks are being completed in a timely manner, and be comfortable following up to ensure efficient service delivery.
- Coordinate with internal resources the dates required for site survey, facility installation and equipment install.
- Check Microsoft CSP and SPLA license changes either via Reporting or Distributor portals.
- Processing of our notebook program tickets (as well as Monitoring of notebook program queue for new tickets, to be actioned within SLA)
- Generate simple quotes relating to IT hardware, software or licences.
- Day to day purchasing tasks and updating of various systems on order statuses.
- Report generation for customers and internally as required and coordinate of deliveries of stock as required via various delivery methods.
- Manage the Apple subscription and warranty information.
- Production of Sales Orders, Purchase Orders and other associated requests.
- Work on Cancellation/ Disconnect Orders to manage the work flow through various departments.
- Assist with general administrative tasks within the department and organisation as needed.
- Provide assistance with escalation requests and information gathering as necessary to resolve order delays and customer complaints.
- Be able to deal with unexpected and last minute changes regarding any part of an order and understand how it will affect the entire order process and to reschedule other parties involved as needed.
- Learn about new solutions / processes / workflows as new products are introduced.
- Assist with special projects as assigned by management and training needs of others as required.
- Assist in the training and education of other departments or individuals in the company as needed.

**Skills and Experiences**:
**Key Skills and Experience Required**:

- Experience in administration and customer service advantageous
- Strong attention to detail
- Process-oriented
- Strong Communication Skills

What's in it for you
- "Me Day" - an additional day of leave for some "Me Time".
- Employee Wellness Fund - a fund just for you.
- Join a company with emphasis on continuous career and personal development.