Assure Care Coordinator

7 days ago

Brisbane, Queensland, Australia Assure Programs Full time

Operating in the Australian market for over 20 years, Assure is a market leader in the provision of Business Psychology solutions. Through best practice Employee Assistance Programs (EAPs), Assure implements professional, innovative and engaging solutions for organisations and individuals that promote productivity and wellbeing in the workplace.

As a result of company growth and in anticipation of more, we are currently looking to appoint a Customer Care Coordinator to be based in our Brisbane or Melbourne office, to assist us in our pursuit to create exceptional value to our customers and the community.

**The Role**:
In this role you will contribute to the values driven, highly professional and ethical delivery of services to Assure customers through the provision of customer care services by maintaining and growing a portfolio of small business accounts (up to 300) and by providing various administrative support to the wider Customer Care team to support delivering on targets.

**The work will include**:
Servicing and managing a small portfolio of non-face-to-face small to medium sized customers

Managing new business enquiries from small to medium sized organisations

Providing administrative support to the wider Customer Care team to support delivering on targets

Responding to incoming requests and enquiries regarding Assure's products and services

Collecting information required for bid proposal compilation, and assisting in the preparation of tenders, proposals and new business presentations

Assisting in the preparation of ad-hoc reporting

Assisting in the coordination of customer related activities including Awareness Sessions and attendance at health expos

**When you join our team, we offer you**:
Flexible working conditions, including WFH and Office (Conditions in line with business needs)

Provision of IT and other resources as required

There is an opportunity to purchase extra leave and salary sacrifice.

Assure Programs are a part of APM Group

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

Ready to join?

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