Customer Service Agent

6 days ago

Gold Coast, Queensland, Australia Scooter Hut Pty Ltd Full time

**About Scooter Hut**:
Since Scooter Hut first opened to the scooter community in 2008, the humble store lead by passion for our customers has today evolved into an industry-leading, omni-channel B2C retailer.

At Scooter Hut, we believe in empowering our people to enable them to achieve outstanding results for themselves and for the company. If you love a challenge and believe in your ability to achieve excellence, then we think this role could be the most satisfying of your career.

**About your new role**:
At Scooter Hut, the Customer is the heart of everything we do, and our Customer Service Team play an integral role in ensuring our mission to delight customers with the best service is achieved.

We are seeking 2 experienced, passionate and dedicated Customer Service Representatives to join our team.

You can expect your responsibilities to include, but not be limited to:

- Resolve customer enquiries, tech questions, and sometimes complaints
- Effectively administer customer correspondence by taking the appropriate action to minimise any detrimental impact to the customer experience or Scooter Hut's business interests and to establish an appropriate outcome for the customer.
- Contribute to the overall team effort by accomplishing related results as needed.
- resolve product problems by clarifying the customer's concerns, determine the cause of the problem, select, and explain the best solution to solve the problem, expedite correction or adjustment and following up to ensure resolution.
- will generate sales leads and build sustainable relationships of trust through open and interactive communication
- Maintain professional and product knowledge by reviewing professional publications along with establishing and maintaining existing industry network

**Are YOU ready to join the Scooter Hut team?**

**If you have the following, we want you to hear from you**:

- An innate desire to help others;
- A strong customer focus and a "can do" attitude;
- Be a team player who goes above and beyond to get the job done;
- Be an organised and well-structured person who thrives in a dynamic, fast-paced environment;
- Have a tech-bent mindset to help with our systems and products;
- Proven experience in a similar role; and
- Industry knowledge is a bonus

At Scooter Hut, we believe in empowering our people to enable them to achieve outstanding results for themselves and for the company. If you love a challenge, and believe in your ability to achieve excellence, then we think this role could be the most satisfying of your career.

**Job Type**: Casual

**Salary**: $25.00 - $30.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Flexible hours
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Helensvale, QLD 4212: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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