Customer Care Agent

1 week ago

Gold Coast, Queensland, Australia Flick Anticimex Pty Ltd Full time $40,000 - $80,000 per year
  • Be part of a dynamic & motivated sales team
  • Training provided
  • Supportive team environment and development opportunities

Flick Anticimex

Flick has been a trusted provider of expert pest control for over 105 years and offers a comprehensive range of integrated treatment solutions for residential and commercial premises. We are a global organisation and the largest pest control company in Australia. Our range of market-leading Home Protection packages and developments in technology ensure we provide our growing customer base with the latest in proactive pest control services.

The Role

As a Customer Care Agent, you will be responsible for contacting existing customers to upgrade/schedule their services and speaking with incoming leads to convert them into Flick Customers. You will be taught a clear and effective sales process to ensure the best possible outcome for both Flick and its customers.

Key Responsibilities

  • Conduct all required outbound and inbound calls according to KPI's and targets provided by Flick.
  • Follow the proven Flick sales process to ensure quality and consistency standards are maintained.
  • Transition and or upgrade current customers to Flick's most suitable new services.
  • Present the most suitable services to new customers and be solutions oriented.
  • Ensure all records of customers are up to date in our systems to ensure a seamless transition for our technical teams to carry out work for our customers.
  • Provide excellent customer service at all times.
  • Support the branch with administrative tasks.

Position requirements

  • Previous sales experience.
  • Proven experience in outbound sales and/or telemarketing.
  • An engaging sales energy with a results-driven focus.
  • Ability to build rapport and establish relationships with customer quickly.
  • Previous experience using a CRM system, Excel & Outlook.
  • Self-motivated with the ability to work autonomously as a positive member of the team.

Flick Offers

  • Outstanding Sales Training – on all aspects of the role as Sales Agent.
  • Opportunity for career development as part of a global company with branches across Australia.
  • Employee discounts on Flick Products/Services.
  • Onsite Parking.

Culture Statement

With over 55 branches in the Pacific Region, we pride ourselves on employing highly trained Pest Control technicians. With opportunities for career development and constant growth, we invest in our staff and have a great reward and well-being program.

How to apply

If this sounds like you, please apply below. We look forward to hearing from you You can find out more about Flick at or visit our Facebook and Instagram pages.

Please send through your applications as soon as possible as shortlisting will commence immediately.

Flick has a duty under WHS legislation to ensure as reasonably practicable, the health and safety of our workforce as well as any other persons who may be affected by our activities.  To meet these safety duties, Flick takes reasonably practicable steps to eliminate or, if that is not possible, minimise the risk of exposure or transmission of certain illnesses within the workplace.

  • Reservations Agent

    5 days ago

    Gold Coast, Queensland, Australia The Langham Gold Coast Full time $60,000 - $90,000 per year

    About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends...

  • Reservation Agent

    4 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewWe are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key ResponsibilitiesFIT Bookings: Support FIT reservations by processing...

  • Reservation Agent

    4 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewWe are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key ResponsibilitiesFIT Bookings: Support FIT reservations by processing...

  • Bookkeeper / BAS Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Level 9 Fitness Full time $60,000 - $90,000 per year

    Bookkeeper / BAS AgentAbout L9 FitnessL9 is a fast-growing bodyweight & calisthenics training group with gyms in Melbourne and the Gold Coast. We're building our operations team and need a reliable finance person to take ownership of bookkeeping and compliance.The RoleWe're looking for an experienced Bookkeeper or BAS Agent (Contractor) to join the L9...

  • Licensed Real Estate Agent

    2 weeks ago

    Gold Coast, Queensland, Australia LJ Hooker Broadbeach Full time $90,000 - $120,000 per year

    Residential Sales Agent – LJ Hooker BroadbeachAre you an experienced Residential Sales Agent ready to take your career to the next level? LJ Hooker Broadbeach is looking for a motivated and professional agent to join our award-winning team.With nearly 20 years of service to the local community and the strength of the LJ Hooker network behind us, our office...

  • Member & Guest Services Agent

    3 days ago

    Gold Coast, Queensland, Australia MA Marina Fund OpCo 1 Pty Ltd Full time $60,000 - $80,000 per year

    Exciting opportunity to join a fast-paced growing company.At d'Albora, we believe every experience on the water should be lived to the fullest. Our extensive end-to-end marine and hospitality services are carefully designed to create effortless boating lifestyles for our members.As Australia's largest premium marina & hospitality network, we offer 13 prime...

  • Real Estate Sales Agent

    4 weeks ago

    Gold Coast, Queensland, Australia LJ Hooker Broadbeach Full time

    Experienced Residential Sales Agent – LJ Hooker BroadbeachWe are looking for an experienced Residential Sales Agent ready to take your income potential to the next level. LJ Hooker Broadbeach is a well-established Agency in the heart of Broadbeach. Our street front display has been here for almost 20 years helping locals and holiday makers with there...

  • Real Estate Sales Agent

    4 weeks ago

    Gold Coast, Queensland, Australia LJ Hooker Broadbeach Full time

    Experienced Residential Sales Agent – LJ Hooker BroadbeachWe are looking for an experienced Residential Sales Agent ready to take your income potential to the next level. LJ Hooker Broadbeach is a well-established Agency in the heart of Broadbeach. Our street front display has been here for almost 20 years helping locals and holiday makers with there...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $45,000 - $65,000 per year

    Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold...

  • Rental Operations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Avis Budget Group International Full time

    Working for our Apex Car Rentals brand based at the Gold Coast Airport Area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.Casual ongoing role – Coolangatta areaFull training provided to help you achieve your goals & reach your potentialSupportive, friendly, and...