Customer Experience Partner

1 week ago

Sydney, New South Wales, Australia Domain Group Full time

**Customer Experience Partner - Sydney Office - Max term contract**

We are looking for someone who is totally customer-obsessed who would be joining the Customer Experience team in our Sydney office on a **9 month max-term contract**. This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they always walk away with a great impression of Domain Group and their inquiry resolved.

You will naturally be a 'people' person who portrays exceptional communication skills. You will ideally come to us with previous experience working within a fast-paced, high volume customer focused role, bonus points if you have call centre experience.

**In a typical day you should expect to**:

- Be the point of contact for our customers
- Communicate through key digital and voice channels to identify customers needs and see them through to resolution
- Liaise with key business partners to resolve both technical and non-technical issues
- Increase customer satisfaction and build loyalty providing amazing, personal customer support

**How to catch our eye? You are someone who has**
- The ability to solve problems logically and critically
- The desire to make things easier for customers and colleagues. If there's a roadblock, you want to smooth it away
- Excellent communication skills and an ability to build rapport quickly
- Strong attention to detail
- The ability to make quick decisions within a fast-paced environment
- The belief that work can (and should) be fun

**Why join us?**

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you like the idea of hybrid working, it'll be perfect;
- First-rate parental leave and wellbeing policies;
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What's next?

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