Guest Services Manager

1 day ago

Sydney, New South Wales, Australia Autograph Collection Full time

Overview
At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for a Guest Services Manager who's warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
Location and Schedule
Location : Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
Schedule : Full Time
Responsibilities
Lead and inspire the front office and guest services team
Resolve guest issues with empathy, urgency, and professionalism
Maintain high visibility in public areas during peak times
Collaborate across departments to ensure seamless operations
Monitor service standards and coach team members for continuous improvement
Support payroll, scheduling, and administrative processes
Implement guest recognition programs and service recovery plans
Conduct training and support team development
Uphold property policies and ensure fair, consistent application
Assist with front desk duties during high-demand periods
Respond to emergencies and follow safety protocols
Qualifications
Experience in guest services, front desk, or hospitality operations
Strong leadership and communication skills
Calm under pressure with a solutions-focused mindset
Passionate about creating memorable guest experiences
Flexible availability including weekends and holidays
Familiar with hotel systems, budgets, and service standards
NSW RSA certification and full working rights in Australia
Benefits
Be part of a team that values individuality and service excellence
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentive
Ready to apply
Ready to lead with heart and hospitality? Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour
Equal Opportunity
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
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