Guest Service Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $65,000
Job Title: Guest Service Manager

We are seeking a professional and motivated guest service manager to oversee the daily operations of our front desk, ensuring exceptional customer experiences.

This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding service.

  • Manage the front desk team, ensuring seamless check-ins, check-outs, and reservations processes.
  • Resolve guest complaints efficiently, providing timely and effective solutions.
  • Train new staff members on hotel policies and procedures, guaranteeing they possess the necessary knowledge to excel in their roles.
Key Responsibilities:
  1. Guest Relations Management: Develop and maintain positive relationships with guests, ensuring their needs are met and exceeded.
  2. Team Leadership: Supervise and train the front desk team, fostering a culture of excellence and teamwork.
  3. Operational Efficiency: Optimize front desk processes, minimizing wait times and ensuring seamless transactions.
  4. Quality Control: Regularly review and improve guest services, maintaining high standards of quality and satisfaction.
Requirements:
  • Proven experience in a similar role or related field.
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory abilities.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.

As a valued member of our team, you will enjoy hybrid working arrangements, paid birthday leave, and exclusive staff discounts. This is an exciting opportunity to join a global hospitality group with a strategic goal to deliver 250 new hotels across 10 international brands.

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