Customer Experience Leader

**Customer Experience Leader - Rackley Swimming Deagon**

Are you ready to make a splash in a fun, fast-paced role that's all about growth, making a difference, and ensuring our Rackley Swimming members have an amazing experience? If so, we've got the perfect opportunity for you

We're on the lookout for a **Customer Experience Leader **to join our team at Rackley Swimming Deagon. We're in search of someone who's ready to lead, inspire, and create exceptional experiences for our swimmers, their families and our employees. If you're passionate about health, wellbeing, and creating moments that matter, keep reading

**About the Role**:
As a Customer Service Leader, you'll work hand-in-hand with the Swim School Manager and your awesome team to ensure our members are receiving an amazing experience. From keeping the swim school buzzing with energy, to ensuring every student and family feels welcome, you'll be an integral part in leading world class customer experience.

Your role will be an exciting hybrid position that allows dynamic opportunity to work across departments in customer experience, outreach and swimming teaching. You could be someone looking to take the next step up in your career or maybe you're already an aquatic superstar looking for a new challenge.

This role requires someone passionate about providing amazing and memorable experiences The ability to troubleshoot points of friction and a desire to improve the customer experience are a must, in this forward facing role.

If you're a people person who loves creating relationships and an environment of fun and positivity then we'd love to hear from you

**What You'll Do**
- Delight and engage our customers and families - making every interaction memorable
- Support the Swim School Manager with the day-to-day operations.
- Keep things running smoothly with timely reporting and admin tasks.
- Have a business growth mindset, always looking for innovative ideas and a proactive approach to improve the customer experience
- Cultivate a team that leads world class customer experiences. You'll assist the Swim School Manager to train, develop, and mentor the team to create genuine customer connections that support their overall experience.

**What we are looking for**:

- A superstar with **outstanding customer service skills, a positive attitude, and a professional presentation.**:

- Current Blue Card (Working with Children Check) and CPR qualification*.
- Experience is a plus, but more importantly, we're looking for someone who loves working with kids in a **fun, team-based environment** and is excited to learn
- We offer fantastic discounts on all qualification for employees

**Where to from here**:
We're proud to be an equal opportunity employer, which means everyone gets a fair shot. Our workplace is inclusive and celebrates diversity in all its forms—whether it's your background, experience, or the unique perspectives you bring. We actively seek out, welcome, and develop different viewpoints to create a dynamic and supportive environment.

**Statement of Commitment to Child Safety**
At City Venue Management (CVM), we're focused and committed to the health, safety, and wellbeing of everyone that visits our facilities — including children, staff, family, and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all the relevant policies and procedures. We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry.