Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia Novotel Preston Full time

We are seeking passionate and vibrant hospitality professionals to join our energetic
**Front Office Team **as a **Guest Service Agent **at Novotel Melbourne Preston.

Our first point of contact for our guests, your strong communication skills both in person and over the phone, will shine through in this role by delivering service excellence from check-in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel's facilities, taking reservations, and maintaining guest accounts.

Previous experience in a similar role would be advantageous but not required, have a can-do attitude, be a people person who is willing to place customers at the Heart of everything that you do, and flexibility to work with your peers and business needs.

We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

Why work for Accor?

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
We live and breathe by our four principles:

- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click 'Apply' to begin your journey

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Night shift
- On call
- Public holidays
- Shift work
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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