General Manager Customer Experience

2 weeks ago

Melbourne, Victoria, Australia Aussie Broadband Full time

**Introduction**:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We're recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

**Our fantastic culture thrives on our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We're Australia's 5th largest telco and one of Australia's fastest growing companies. Don't just take our word for it - amongst other things, we've won some of Australia's top customer service and employer of choice awards.

What does Aussie offer?
- Discounted internet which always helps the hip pocket
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here

We also can't forget the very hard-working coffee machine and the casual dress code.

**Description**:
The things that are really (really) important

Providing excellence through the achievement of performance indicators.
Collaborating with partners to continually improve customer experience across all arenas.
Meeting planned services goals & setting targets for your various teams.
Overseeing the activities and performance of the various teams within Customer Experience.
Ensuring the Enterprise & Government support teams are meeting and exceeding all KPIs and customer SLAs.

**Skills and Experiences**:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'.

**Job Types**: Full-time, Permanent

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