Manager Customer Experience

1 week ago

Melbourne, Victoria, Australia Charterhouse Full time

Experienced customer experience manager to lead a team driving day to day operations and sales whilst ensuring a first class customer experience
- **Manager Customer Experience**:

- **Vehicle Leasing with a unique product**:

- **Innovative and fast-growing firm**:

- **Monday - Friday with an occasional Saturday**:

- **Initial maternity leave contract**

**About the Company**

ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor vehicle industry. Offering innovative technology solutions to ensure they give customers high level insights and offer sustainable vehicle solutions being the only organisation in their field offering a unique innovative product who are experiencing rapid growth.

**About the role**
- Act as the main point of contact for customers and sales escalations
- Drive customer & sales initiatives to achieve desired outcomes
- Ensure expectations are deliverer consistently
- Compile and generate sales data and analysis
- Partner with the Regional Manager to ensure business outcomes are achieved in line with expected KPI's
- Lead and mentor wider sales team to enhance personal growth and career development
- Reflect and analyse areas for business growth and development
- Stakeholder management across all business levels.
- Employ your strong attention to detail in sales strategies, ensuring precision and effectiveness in every initiative

**About you**:

- Experienced Customer Experience professional
- Advantageous to have experience in the vehicle leasing/transport sector would be highly regarded but not essential or Industry experience commercial motor vehicles
- Leading and coaching to build a high performing culture
- Key stakeholder management
- Ensuring team KPI's are met through management
- Mange key supplier relationships
- Identifying efficiency improvements
- Assisting with the overall strategy of operations and ad hoc projects
- Motivated and committed work ethic
- Deliver exceptional customer service
- Detail oriented and results driven leader
- Degree qualified

**Culture**
- Collaborative working environment
- Socially responsible organisation
- Rewards and recognition for outstanding performance
- Strong learning and development programme

**Benefits**
- Performance-based bonus
- Birthday day off on us
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- Dedicated learning & development platform

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