Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeRetail Full time $55,000 - $85,000

About this role:

As a key member of our retail team, you will play a pivotal part in driving sales, profit, and productivity. You will focus on delivering exceptional customer experiences and building a high-performing team.

Your responsibilities:

  • Drive a customer-centric culture by creating a warm and engaging in-store experience
  • Assist in achieving all key performance indicators as set by the business
  • Support your manager in ensuring the team has a clear understanding of all business objectives and commercial acumen
  • Inspire and empower your team through collaborative leadership, training, and development
  • Adhere to company policies and procedures

About you:

  • A passion for the retail industry, excellent customer service skills, and a strong sense of personal style
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters
  • Skill in building strong relationships with stakeholders across the business
  • Fantastic opportunity for a full-time Sales Assistant or Supervisor looking to progress in their retail career

We offer:

  • A competitive remuneration package including incentives
  • Seasonal product allowances and generous discounts on our products
  • Excellent career progression with regular training and on-the-job development
  • A genuine, open, and high-performing work environment
  • Opportunity to become involved in our Corporate Social Responsibility program supporting community partnerships

About us:

  • We are an Australian fashion brand delivering on-trend pieces that capture the latest fashion mood
  • We empower women to express themselves through our collections wherever their life may take them
  • We mix directional must-haves with beautiful basics and fashion-forward accessories
  • We are the Style Authority.

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