General Manager Customer Experience

2 weeks ago

Melbourne, Victoria, Australia Davidson Group Services Full time

Leadership position driving operational excellence in customer journey
- Work with a collaborative and passionate Managing Director and executive peer group
- Champion organisational and sector wide customer projects and strategies.

South East Water is a government owned utility service entrusted to deliver essential water and sewerage services to 1.77 million people within the south eastern corridor of Melbourne. Committed to their strategic vision to help people live well and create a better and more sustainable future, the organisation innovates with purpose and acts with care to deliver healthy water for life. This passion for innovation and learning is how South East Water have built a reputation as one of Australia's most progressive and vibrant utilities.

Fresh thinking and collaboration are at the heart of the organisation, and as such South East Water are seeking an outstanding executive for the position of General Manager Customer Experience. As a member of the Executive team reporting to the Managing Director, this role delivers on South East Water's vision and purpose by leading the organisation's delivery on customer strategy and experience. This role plays a broader leadership role ensuring organisational culture is outwardly and future focused, consistently adapting to customer needs.

The General Manager - Customer Experience will have responsibility for Affordability and Payments/Billings, Customer Contact and CX Strategy, Insights and Experience. This critical role will lead the design and implementation of SEW's customer strategy, ensuring it accurately captures the diverse needs of SEW's customer base, while leveraging customer research and global best practice to deliver leading customer service outcomes. They will lead the teams that deliver services to South East Water's consumers, driving excellent service with a focus on continued improvement and supporting and developing our customer service teams. They will ensure a positive and supportive experience for all our customers through their journey with us.

You are a customer champion, with significant experience in the delivery of enterprise-wide consumer outcomes. As a strategic leader, you build collaborative and high performing teams, whilst leading through change to deliver digital projects and initiatives. You will have experience in supporting a diverse customer base, cognisant of hardship and social disadvantage. You have managed complex service delivery such as customer service, contact centres and billing, with an ability to deliver on and work with requirements from the community, government, industry and regulators. With a continuous improvement mindset, you have a passion for delivering exceptional customer experience outcomes and value to the community.

To apply, please upload your CV (note a covering letter is not required).

  • General Manager PR

    4 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...

  • General Manager Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Engie Full time

    We're seeking a strategic and customer-focused leader to join our team as General Manager - Customer Experience & Operations. This role will lead the combined Customer Experience (CX) and Customer Operations (CO) functions, playing a key role in delivering our growth ambitions through operational excellence and a customer-first mindset**The Role**You'll be...

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • General Manager Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    **Introduction**:Why work for Aussie?For the same reason our customers love us. We are Australian operated, local from the ground up. We're recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.**Our fantastic culture thrives on our values**:-...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for an Account Manager to join our team in Melbourne, Australia.**This is an outstanding opportunity to work with World Challenge, operating school adventure travel across the globe from the Australian source market. World Challenge is...

  • General Manager, Customer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **What Makes Us, Us**Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...

  • Business Dev. Manager

    2 weeks ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Company Overview**:World Challenge, Travelopia Group and a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRetail Full time $55,000 - $85,000

    About this role:As a key member of our retail team, you will play a pivotal part in driving sales, profit, and productivity. You will focus on delivering exceptional customer experiences and building a high-performing team.Your responsibilities:Drive a customer-centric culture by creating a warm and engaging in-store experienceAssist in achieving all key...

  • Customer Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $70,000 - $88,000

    **Alimentari Job Opportunity**We are seeking an experienced hospitality professional to enhance customer experiences, meet sales and profitability goals, manage employees, and work closely with our General Manager to ensure continued growth and development.This challenging role involves managing competing priorities, excellent communication skills, high...