Service Manager

Service Manager

**Primary Details**
Time Type: Full time

Worker Type: Employee

**QBE is proud to have had a longstanding presence in the Northern Rivers community for over 20 years and is looking to grow our workers compensation team in Lismore**

Are you a dynamic leader with a passion for guiding teams to success? Do you have experience in workers compensation and want to make a lasting difference in a growing, supportive environment? **Then we want YOU to be the Service Manager for our brand-new team**Careers

**The Opportunity**
We are seeking an enthusiastic and experienced insurance leader to take the reins. As the Service Manager, you'll be at the heart of shaping this team's success, you will be responsible for providing direction, coaching, and coordination for a team of Case Managers and Specialists.

To ensure success for you and the team, we will have a comprehensive onboarding and training plan including face to face support. We will help you create meaningful connections across our business by bringing the business to you.

**What We're Looking For**:

- Workers' Compensation experience and an in-depth knowledge of relevant NSW legislation (compulsory)
- A natural leader with solid negotiation and conflict resolution skills, you can build relationships and have exceptional people management expertise. Working in a fast-paced environment you take pride in delivering an exceptional customer experience and can maintain these levels of excellence through times of change, demonstrating resilience.
- High degree of organisational skills and time management
- An aptitude for analysing information and making strategic decisions
- A willingness to travel occasionally as per client/business requirements.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen Careers

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**Why ?**
- **Build and Lead a New Team**: Take the lead in shaping and guiding a high-performing team from the ground up, driving its success from the very start.
- **Make a Real Difference**: Your leadership will directly impact the lives of injured workers.
- **Grow and Innovate**: Opportunity to shape processes, drive improvements, and create a lasting impact in the workers compensation space.
- **Be a Key Player**: Manage and lead a team of dedicated professionals committed to making a difference.

**Applications are now open**

**How to Apply**:
**Skills**:
Claims Administration, Claims Resolution, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Intentional collaboration, Managing performance, Operations Management,