Care Service Manager

1 day ago

North Lismore, New South Wales, Australia beBeeLeadership Full time $70,000 - $95,000

About our team

We are a member-owned wellbeing company dedicated to helping people thrive. Our values of putting people first, customers, clients, partners and communities guide our actions.

Our goal is to deliver exceptional care services to ageing individuals in their own homes and communities.

The Service Coordinator role is an exciting opportunity for you to make a positive impact on people's lives.

You will be the primary point of contact for our customers and your team of Care Workers located in North Lismore. Your key objective is to manage a portfolio of approximately 150 customers receiving In-Home care and lead a team of Care Workers who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver tailored services and care which truly empowers clients to live happily and safely at home.

Key Responsibilities:

  • Manage and lead a Home Care service team including operational leadership of a team of Care Workers.
  • Assist with overall leadership support for the area its staff and clients.
  • Ensure excellence in client service delivery including managing the assessment of client care and goal planning and successful on-boarding of new clients.
  • Managing client escalations and complaints to a high level of resolution.
  • Developing exceptional relationships with existing and new clients and their families.
  • Developing effective collaborative relationships with other relevant service providers including Community Support Clinical and Allied Health services.

What We Look For In You

- Strong People Leadership experience developing and maintaining high-level team performance.

- Industry experience is not essential; however coming from a Business or Management background is preferred.

- Experience with managing remote direct reports and a dispersed workforce is highly regarded.

- Proven experience in coaching and developing individual and team performance.

- Ability to manage multiple priorities and take ownership of customer solutions.

- Proven experience with building strong internal and external stakeholder relationships to deliver on strategic business outcomes.

- Tertiary qualifications in Business Management or similar would be highly regarded.

Why Join Us?

We offer a range of benefits to support your career growth and wellbeing including:

  • Yearly Paid Community and Wellbeing days.
  • Competitive Remuneration.
  • Use of shared branch vehicle for client visits and business.
  • Flexible Work Options - we believe in a work-life balance and flexibility that allows people to thrive at work and enjoy great work-from-home options.
  • Supported learning and development program to assist your career pathway towards Branch Manager and future leadership opportunities.
  • Access to a range of great staff discounts on Financial Services products including great discounts on Health Insurance.

Our Values

- Lifelong learning is essential.

- Supporting wellbeing is crucial.

- Taking care of our people means they can take care of our customers.

- Making a bigger difference together is what drives us.

At Australian Unity the health safety and wellbeing of our people and our customers is our highest priority. We have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.

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