Client Delivery Project Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cuscal LimitedTalent Acquisition Business Partner @ Cuscal - Australia's leading independent provider of payment solutionsFor a winning team that is evolving.
Forward with Cuscal.Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store?
Chances are, we've made it happen.At Cuscal, we've been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day.
From launching Australia's first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we've always pushed boundaries and we're not stopping now.We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems.
Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech's and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.We are looking for a Client Delivery Project Manager to join our Client Enablement & Product Optimisation Team.The Client Delivery Project Manager is responsible for delivering exceptional client experience through the implementation of Cuscal's broad suite of solutions.
Our Client Delivery Project Managers are charged with project facilitation from contract signing through to go-live and closure of any warranty period and ensuring reporting and all other forms of project communication and general management of the client implementation are completed.This is a highly visible role and its responsibilities sit across 3 key areas:Stakeholder Engagement & CommunicationAct as the key point of communication with the client, provide regular reporting on progress and all other forms of project communication and engagement including planning, risk, cross functional issues, scope, escalations, and general coordination.Demonstrate customer and stakeholder management to a senior level with Clients, Vendors, internal teams.Coordinate dependencies across teams, and hold regular check-ins to ensure timely deliveryManage customer expectations for deliverables and support Client Partnership Management and Business Development Managers to do the same.Hold teams accountable to their commitments, working to remove or escalate any roadblocks to their workContributing to pre-project processes such as proposals and business casesDelivery EffectivenessWork with internal and client facing teams to develop implementation plans based on the scope of work agreed, manage stakeholders and expectationsCoordinate across internal teams and stakeholders throughout the implementation, effectively managing interdependencies, sign-offs and communication to ensure timely delivery of workEnsure end to end delivery of client work from planning of the implementation through to operational readiness and assessment and coordination of client training if required prior to go-live.Management and escalation of issues and risks in a timely and appropriate mannerProcess Management and ImprovementChampion ongoing process improvement initiatives, implement knowledge sharing and continuous improvement to improve the client implementation and onboarding experienceCollaborate with the broader Client Delivery Group and other internal teams to drive increasing standardisation of our solutions, the volume of work that can be completed as catalogue items and the supporting artefacts for pre-sales and operational readinessWhat can you bring?
3+ years' experience performing project management adhering to a recognised methodology – ideally Agile3+ years' experience in ICT and/or business change implementations environmentMinimum 1 years' experience in a multi-client service environmentProven financial experience to track, monitor and communicate progress of project budgetsProven experience in tracking, monitoring and communicating progress of project schedules using MS-Project and/or JiraJoin us at the forefront of paymentsWhy Cuscal?
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work.
We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.Next StepIf you're excited to join a company that's shaping the future of how Australia moves money, we'd love to hear from you.
Apply now and let's explore who you are, what drives you and how you can contribute to our vision for the future.Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject ManagementReferrals increase your chances of interviewing at Cuscal Limited by 2xGet notified about new Client Project Manager jobs in Sydney, New South Wales, Australia.Program Manager, Brand Studio (3-month Contract)Sydney, New South Wales, Australia 4 days agoManager, Service Delivery, AWS Managed ServicesSydney, New South Wales, Australia 6 days agoService Delivery Manager NSW (Managed Services)North Sydney, New South Wales, Australia 7 hours agoRydalmere, New South Wales, Australia 2 weeks agoBotany, New South Wales, Australia 3 months agoCustomer Success Manager, Global Delivery PartnershipsBotany, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSenior Support and Client Delivery ManagerSydney, New South Wales, Australia 1 day agoStrategic Procurement Manager, Delivery ServicesSite Manager – $5m Refurb / New Build ProjectSydney, New South Wales, Australia 1 day agoManager | Strategic & Technology Change | SydneySydney, New South Wales, Australia 1 day agoStrategic Sourcing Manager, Delivery ServicesSydney, New South Wales, Australia 4 days agoContracts Administrator – Fit-Out/RefurbSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSocial Media Manager – Personal Development/ Client Engagement (Remote)Sydney, New South Wales, Australia 1 day agoChullora, New South Wales, Australia 8 hours agoSAP ECS - Client Delivery Manager - SydneySydney, New South Wales, Australia 2 weeks agoOrganisational Design Specialist or Lead (Senior Consultant or Manager) - People ConsultingSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 14 hours agoSydney, New South Wales, Australia 6 days agoCustomer Success Manager, CHRO SpecialistNorth Sydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 2 weeks agoTechnical Delivery Manager - Managed Services Cybersecurity (SYD)Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoWe're unlocking community knowledge in a new way.
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