Itil Incident Manager Team Lead

2 weeks ago

Canberra, ACT, Australia Zone It Solutions Full time

We are looking for ICT Support Officer to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.

**Requirements**:

- Experience in a Service desk or Incident Management team
- Skills in managing a close working group
- Working knowledge of ServiceNow,
- Good technical understanding across the board
- Demonstrated ability to build and maintain effective working relationships across all levels
- Strong interpersonal skills and a proven ability to talk comfortably and knowledgeably with a wide range of stakeholders
- Excellent communication (verbal and written) skills
- Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
- Strong conceptual, analytical and interpretive skills with high level of attention to details

**Benefits**:
About Us
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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