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Major Incident Manager
2 weeks ago
Major Incident & Problem Manager Canberra | Contract or Permanent | 12-month contract with up to 4 extensions | Start Early October | 5 days onsite
About the Role
We're looking for an experienced Major Incident & Problem Manager to join a high-profile Federal Government engagement. This role will see you working onsite with a collaborative and accomplished team, delivering critical IT service management functions in a complex environment.
You'll take the lead on Major Incident Management (MIM) and Problem Management, providing structure, leadership and guidance across service providers. The role will include rostered after-hours commitments to support priority incidents.
Key Responsibilities
Stakeholder Management – Build and maintain strong relationships with business and technical stakeholders.
Incident & Problem Management – Facilitate and lead MIM sessions, ensuring clear communication, escalation and timely business updates.
Root Cause Analysis – Conduct structured investigations, identify problem statements, and drive resolution.
Service Excellence – Proactively analyse incident trends, support continuous improvement, and provide guidance to resolver teams.
Professional Growth – Stay across evolving technologies and customer environments.
What We're Looking For
Strong communication and presentation skills – able to engage confidently with technical and business audiences.
Proven leadership in Major Incident Management, including after-hours response on a rostered basis.
Hands-on experience applying the ITIL framework (Incident & Problem Management).
Extensive background in large, complex IT environments.
A collaborative mindset with a strong focus on service quality and continuous improvement.
ITIL Foundation certification (highly regarded).
NV1 Minimum
Why Apply
Work on a long-term Federal Government program with strong extension potential.
Be part of a collaborative, high-performing team.
Competitive daily rates or permanent salary package options available.
If you're a proven Incident & Problem Manager with ITIL experience, apply now to discuss this opportunity.
