Associate, Lending Service Manager

Permanent role
- Sydney based
- Join Westpac's Institutional Bank and explore established career paths and progression opportunities

**How will I help?**

The Associate
- Lending Services Manager role sits within the Corporate and Institutional Banking (CIB) division, which is an integral part of Westpac's Institutional Bank (WIB). In this role, you will be responsible for delivering the varied lending service needs of clients across several Industry groups. You will support strategic business relationships and work seamlessly with internal business partners to ensure exceptional service is provided at all interactions for new and existing products and services.

You will be accountable for supporting clients with their lending needs, including credit processes, lending, and funds products. You will also be responsible for the service delivery and support to client portfolios, ensuring oversight of all services and enquiries being resolved and responded to on behalf of our customers within CIB.

You will also:

- Develop a deep understanding of the industry sector and the product and process needs of our clients to anticipate upcoming needs
- Collaborate and share knowledge and expertise within the team to deliver a superior client experience
- Contribute to and support the delivery of continuous process and product improvement, working with various project & product teams to ensure successful delivery of change
- Ensure all customer needs are met in a timely and efficient manner

**What's in it for me?**

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will have the ability to manage clients and understand their servicing needs across our Lending products solutions. You will have commercial and business acumen with some knowledge of Sales, Product & Implementation processes as well as some exposure to associated systems, processes, and procedures to support them.

Some further advantageous skills:

- Pro-active management of business partners to ensure timely delivery of services to clients in portfolio
- Compliance with all legislative, regulatory and corporate policy requirements, processes and standards to minimise risk
- History of developing and maintaining relationships with key clients and internal stakeholders

**What is it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start Here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.