Itsm Operational Specialist

1 week ago

Brisbane, Queensland, Australia Hudson Australia Full time

We are currently seeking an experienced IT Service Management Specialist to join an Information and Technology Transition Project. In this role, you will collaborate with various stakeholders, including the Senior Leadership Team, project managers, and external partners, to establish and deliver effective IT service management practices within the organisation. You will play a key role in the implementation of best practices and the transition to a new IT operating model.

**Responsibilities**:

- Provide guidance and support to the Senior Leadership Team and the Transition Project team in the establishment and ongoing delivery of IT service management, including incident management, problem management, knowledge management, change and release management, and service level management.
- Develop user-friendly and well-documented IT services that align with the current and future needs
- Contribute to the implementation of an industry-recognized IT service management framework and propose solutions and improvements to enhance process efficiency
- Establish performance metrics to identify areas for improvement.
- Regularly communicate with the Senior Project Manager and key stakeholders to provide updates on alignment and impacts on parallel activities.

To be successful in this role, you should possess the following qualifications and skills:

- Experience in IT Operations and IT Service Management (ITSM)
- Proven experience in establishing new and contemporary IT service management capabilities.
- Substantial experience working in an ITIL service management environment.
- Experience in developing support models/RACI matrices.
- ITIL V4 foundational certificate (preferred).
- Experience in collaborating with stakeholders
- Strong strategic analytical experience.
- Experience in business and service transformation processes and activities.
- Excellent communication and relationship building skills.
- Experience working in an Agile environment.
- Ability to work effectively with virtual and shared teams of resources.
- Highly developed written skills for documentation, communications, and presentations.
- Ability to inspire and turn innovative ideas into reality.
- Strong organizational skills.
- Ability to liaise effectively with a range of stakeholders.
- Honesty and transparency in all communications and interactions.
- Commitment to teamwork.

If you are a motivated IT Service Management Specialist seeking a challenging role within a dynamic organization, we encourage you to apply. Join the team and contribute to the successful implementation of IT service management practices within the organisation.

REF: 228734

  • Itsm Specialist

    1 week ago

    Brisbane, Queensland, Australia Datacom Full time

    Our purposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.Our teamOur IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively...

  • Itsm Operational Specialist

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time

    You will provide a single point of contact and custodianship for one or more ITIL/ITSM processes owned and managed by the Service Transition and Operations team (E.g. - Incident, Problem, Change, Release, Request, Service Level Management, or Service Catalogue Management) in line with ITIL best practice standards.What you'll do- Develop and maintain...

  • itsm system administrator

    3 weeks ago

    Brisbane, Queensland, Australia Brisbane City Council Full time

    Join to apply for the ITSM SYSTEM ADMINISTRATOR role at Brisbane City CouncilJoin to apply for the ITSM SYSTEM ADMINISTRATOR role at Brisbane City CouncilGet AI-powered advice on this job and more exclusive features.Personnel Area: Corporate ServicesBranch: Information ServicesSalary Range: Band 5 ($95,346 to $108,078) (Remuneration stated is for the...

  • Service Management Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the roleJoin Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices.You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members.This is your opportunity to drive...

  • Service Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    OverviewJoin Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices. You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members. This is your opportunity to drive...

  • Service Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Overview Join Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices. You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members. This is your opportunity to drive...

  • Qld/Co643601/25P - Manager, It Service Management (Itsm), Service Excellence - Ict Support Services

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    **About the Department**:The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Service Management Specialist Brisbane, QLD

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    OverviewTake hold of a monster opportunity and join our Technology team as a Service Management Specialist. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Principal Expert Advisor

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnicalConsultant Full time $180,000 - $230,000

    Job RoleThe role of Principal Technical Consultant involves working with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform.This technical consulting position is key to the Customer Excellence Group's success at ServiceNow.Key ResponsibilitiesLead all technical aspects of project delivery and solution delivery,...

  • Service Delivery Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Treasury Corporation Full time

    We are seeking a dedicated and experienced Service Delivery Specialist to join our dynamic IT team. In this role, you will support QTC's IT Service Management (ITSM) operations and Service Integration and Management (SIAM) framework. You will play a crucial role in ensuring the seamless delivery of IT services across internal teams and external vendors,...