Service Management Specialist

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

About the roleJoin Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices.
You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members.
This is your opportunity to drive continuous improvement and make a real impact in a purpose-driven organisation.Key Responsibilities:Perform and contribute to the continuous improvement of one or more IT service management practices (., incident, change, problem management, or service transition).
Support seamless transitions of new solutions into production with sustainable operational processes.Represent ITSM in key forums and workshops to support service delivery excellence.Configure and operate ITSM tools, delivering timely and insightful reporting to leadership.Promote adherence to ITSM processes and educate stakeholders on best practices.Contribute to the design and governance of IT service portfolios and support processes.Identify and manage risks related to service management in line with enterprise guidelines.This role is a permanent opportunity.
About youYou are a proactive and collaborative IT professional with a passion for service excellence and continuous improvement.
With strong communication skills and a deep understanding of ITSM frameworks, you thrive in dynamic environments and enjoy working across teams to deliver high-quality outcomes.
Your ability to translate complex technical concepts into practical solutions makes you a trusted advisor and team player.Key Skills and Experience:Demonstrated experience in a similar IT service management role within a corporate environment.Proven ability to develop and execute ITSM improvement plans.Experience leading or implementing ITSM practices such as incident, change, or problem management.Strong communication and stakeholder engagement skills across technical and non-technical audiences.Solid understanding of IT services, operations, and customer-centric service delivery.Familiarity with the software development lifecycle and IT infrastructure in complex environments.Experience with ITSM tools and reporting, including real-time and historical data insights.Knowledge of ITIL practices and relevant compliance frameworks; ITIL certification highly regarded.About usOur 2.4 million members trust us to take care of over $330 billion in retirement savings.
And we help them take charge of their finances and face the future with confidence.
Our inclusive culture means you'll be valued and heard in a respectful workplace.
We've created an environment where you can be yourself and do amazing work.
It's that simple.
Apply online now

  • Specialist Veterinary Nurse

    2 weeks ago

    Brisbane, Queensland, Australia Veterinary Specialist Services Full time $104,000 - $130,878 per year

    Specialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...

  • Manager, Specialist Services

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team- Enjoy a rewarding career move with opportunities for development- Make a difference with a fund that puts members first**About us**When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the...

  • Marketing Manager – Hospitality

    1 week ago

    Brisbane, Queensland, Australia DNS Specialist Services Full time $104,000 - $130,878 per year

    DNS Specialist Services is a consultancy firm dedicated to the Australian hospitality, gaming and leisure industries.We're an energetic, passionate team who live and breathe hospitality. We pride ourselves on generating real outcomes for our pub, club and casino clients across QLD, NSW, VIC, TAS and NT – and with our portfolio growing rapidly, we're ready...

  • Clinic Receptionist

    2 weeks ago

    Brisbane, Queensland, Australia Emmeco Specialist Group Full time $104,000 - $130,878 per year

    About the role Emmeco Specialist Group is seeking an experienced Health Clinic Receptionist / Administrator to join our team on a casual basis (24 hrs per week). This is an exciting opportunity to play a key role in the smooth running of our busy ADHD clinic located in Brisbane. As the first point of contact for our patients, you will be responsible for...

  • Automation Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryService Stream currently has an exciting opportunity for an Automation Specialist to join a well-established and expanding national Automation Team.About the RoleWe are looking for a well-rounded highly motivated individual who wants to be part of our journey into an industry leading Automation...

  • Dental Assistant

    2 weeks ago

    Brisbane, Queensland, Australia Specialist Dental Full time $104,000 - $130,878 per year

    About the business and the roleFDS is a well respected experienced dental team providing specialist support (Oral Medicine, Minor Oral Surgery, Periodontics & Dental Implants) to general dental practices extending from Brisbane West through to Brisbane North and the Sunshine Coast. We are looking for at least two  motivated "self starters" who wants to...

  • Program Manager

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**:- Lead the development and delivery of programs, policies and functions related to specialist policing services and implementation of the recommendations from State and national inquiries relating to child abuse, sexual crimes and youth justice. Develop and implement strategies to enable continuous...

  • Crisis Intervention Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Frontline Service Part time

    Crisis Intervention Specialist - Part-Time Crisis Chat/Text ProgramJoin to apply for theCrisis Intervention Specialist - Part-Time Crisis Chat/Text Programrole atFrontLine Service.OverviewAs part of the Mobile Crisis Team (MCT), provides crisis screening, intervention, psychoeducation and support to adults and adolescents in crisis and/or requesting support...

  • Order Processing Specialist, Case Management

    2 weeks ago

    Brisbane, Queensland, Australia Medical Service Company Full time

    Order Processing Specialist, Case ManagementAt MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work.MSC is a two-time recipient of the National HME Excellence...

  • Manager, People And Culture

    2 weeks ago

    Brisbane, Queensland, Australia Parliamentary Service Full time

    About the roleThe Parliamentary Service is restructuring and modernising its HR capability by creating a new People and Culture (P&C) team.The P&C unit has been recently established as a stand-alone team under the leadership of this newly created role. P&C is entering a phase of enhanced organisational recognition and contribution to strategic and...