Itsm Specialist

1 week ago

Brisbane, Queensland, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia's brightest organisations, read on
About the Role
Looking for a strong ITSM/ITIL all-rounder that can support Availability Management. As the ITSM Specialist, you will be primarily responsible for managing the customers' Availability Management requirements, working closely & supporting Capacity Management Services as well as supporting other ITSM processes from time to time.
In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSM Services,
What you'll do
As ITSM Specialist you will be responsible for, but not limited to:

- Generating regular reports on availability performance, and improvement initiatives. Communicating availability-related information to internal and external stakeholders.
- Identifying areas for improvement in availability management processes, tools, and techniques.
- Working closely with capacity management to ensure that adequate capacity is available to meet service availability requirements
- Leading and representing the Availability Management service on behalf of Datacom to your customers
- Service Level adherence for Availability related SLAs
- Collaborating with incident and problem management teams to investigate and resolve availability-related incidents.
- Collaborating with monitoring team to ensure adequacy of mechanisms to monitor the availability and performance of IT services
- Conducting risk assessments to identify potential threats to availability, such as single points of failure, capacity constraints, or environmental risks.

What you'll bring
You will have extensive IT industry experience, with at least 3 years' experience in an ITSM role - across a mix of Incident, problem, availability, capacity and IT Service continuity management. Ideally you will have managed mid to large contracts for the delivery of IT services, with a strong track record of achieving high customer satisfaction. You will be passionate about ITIL, with a sound understanding of technical concepts and frameworks. Along with exceptional communication, stakeholder management and analytical skills, and be comfortable working in sometimes stressful environments.
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia's largest professional IT services companies.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.

  • Itsm Operational Specialist

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time

    You will provide a single point of contact and custodianship for one or more ITIL/ITSM processes owned and managed by the Service Transition and Operations team (E.g. - Incident, Problem, Change, Release, Request, Service Level Management, or Service Catalogue Management) in line with ITIL best practice standards.What you'll do- Develop and maintain...

  • Itsm Operational Specialist

    1 week ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    We are currently seeking an experienced IT Service Management Specialist to join an Information and Technology Transition Project. In this role, you will collaborate with various stakeholders, including the Senior Leadership Team, project managers, and external partners, to establish and deliver effective IT service management practices within the...

  • Service Management Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the roleJoin Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices.You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members.This is your opportunity to drive...

  • Service Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    OverviewJoin Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices. You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members. This is your opportunity to drive...

  • Service Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Overview Join Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices. You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members. This is your opportunity to drive...

  • Service Management Specialist Brisbane, QLD

    3 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    OverviewTake hold of a monster opportunity and join our Technology team as a Service Management Specialist. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Network Systems Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeExpertise Full time $113,532 - $149,415

    Job Opportunity: Technical SpecialistWe are seeking a highly skilled Technical Specialist to fill a key role in our Brisbane office. The successful candidate will be responsible for providing high-level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.The ideal applicant...

  • Principal Expert Advisor

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnicalConsultant Full time $180,000 - $230,000

    Job RoleThe role of Principal Technical Consultant involves working with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform.This technical consulting position is key to the Customer Excellence Group's success at ServiceNow.Key ResponsibilitiesLead all technical aspects of project delivery and solution delivery,...

  • Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistThis role is for an experienced Technical Support Specialist to join our organization. The successful candidate will provide technical support for a fleet of assets and assist with technology refresh and uplift activities.Key Responsibilities:Provide technical support for desktops, laptops, printers, MFDs, mobile...

  • IT Service Delivery Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeavailability Full time $900,000 - $1,200,000

    Job DescriptionWe are seeking a highly skilled and experienced ITSM professional to join our team. The successful candidate will be responsible for managing customers' Availability Management requirements, working closely with Capacity Management Services and other ITSM processes as needed.